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ordered 3 shirts so far, all 3 have had quality issues. A terrible experience so far. first one had the print about 4" from where it was supposed to, then they messed up the second one again, and the ink was dull, and the third one arrived with ink smudged / next to the graphic. not sure if it's bad luck or what, but i can't get a break here.
I initially set up Printify to see what the quality of work and service was like before I started opening it up to customers.
Firstly when selecting products it is surprisingly limiting as to what products are offered in the UK compared with the US.
The next issue I have is that my test order was apparently shipped after 48 hours (that's fine I don't mind that) however 5 days later I still have not received said item, not even Royal Mail is this slow to deliver! So I thought I know I'll go use the live chat feature on their website to find out what is going on. I wrote a message at 10am complete with the order number. At the top of the live chat, it says "Typically replies within 1 hour" ... 4 hours later and I still have not even had a reply to acknowledge receipt of my query!
Poor Customer service, Poor Delivery SLA's and poor product availability for anyone running a business in the UK.
Do not use if you value any of the above.
Stop asking me to make a review. The fact that you continuously ask makes me wonder about the seriousness of other reviews.
Hello,
Apologies if we asked you too many times for a review. The reason why we do it is because we want to receive your feedback and know how you are doing. However, if it bothers you, we will stop doing that.
I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.
We're truly sorry for the inconvenience you've faced 😔. We understand your frustration and want to assure you that we're currently experiencing a significant influx of support requests. We're working diligently to assist each customer promptly. Your feedback is valuable, and we'll get in touch with you to help resolve the issues you've encountered. Thank you for your patience 🙏👍
I hate giving bad reviews - but when companies cost us a lot of time and money - other people need to know. We added the app, added the product, and someone immediately bought 48 blankets! Hold on . . . Now the nightmare begins. The blanket total was around $1800. Great! We had already added shipping to our site, so the customer was charged for shipping in their order. BUT . . . PRINTIFY CHARGED US $1700 FOR SHIPPING. I kid you not. Then, when I tried to get a hold of them to find out what the problem was, there is no one to talk to, their chat is worthless, and it takes at least a day for anyone to respond. JOKE. We ended up going to another company and taking a $400 loss. All Printify does is make deals with other companies. You should go to those companies directly and get accurate shipping costs and buy directly from these other companies. We get better prices and better service and accurate shipping - Printify provides none of these things.
We are really sorry to hear about your experience!
Please allow us to investigate on this and reach out to you shortly.
This could not be much more frustrating and not user friendly even it was trying. UGH!
We're truly sorry about the experience you've had! 😔
This isn't the experience we aim to provide to our valuable customers. We'll be reaching out to you shortly to resolve this issue promptly.
This company is not a wholesaler neither a manufacturer. Their price are the retail price proposed by their manufacturers:
https://www.fifthsun.com/best-sellers/f/style/lightweighthoodie
What is the point of this bullshit? It is better to find a manufacturer directly and deal with them.
There is no point at working with them. They eat all the margin and gives rocks to you.
For anyone who want to start with POD you should better looking at that kind of solution
https://www.inksoft.com/options/
and deal with manufacturer in direct with https://sqetch.co/
You will win on the long term
Peace guys
Not one of the products I wanted to sell would ship to me or the few customers that tried to purchase before I deleted it. I'm in California. It's not like I'm in a remote location. I tried all the variations from all their sellers and NONE worked.
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
I tried to use this app. I kept getting glitches. Then after I had finally got the products how I wanted and I had filled out my account information I still did not see an easy way to add the products to my store. The prices were higher than described as well. Decided to just use another app. Disappointing.
Can't add the app. Frustrating. I like their product selection, but it does me no good if I can't access it.