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A complete mess! We placed an order 18 days ago and it has still not been delivered to the customer. They kept the printed product for a week before sending it to the postal company, which meant another 7 days delay for our customer on top of an already long processing time! Will not use them again.
Hello. Your order has been in production for 5 Business days, then, it was handed to UPS for delivery. Once the parcel is in the hands of UPS, Printify cannot unfortunately speed up the delivery process.
Easy to use and the support staff are great too. If it supported printing on the back and supported caps it would be ideal.
As a newbie seller and shop builder, Printify makes it easy to work with them thanks to having great integrations. They also have in-app API tools for Shopify, which makes it game-changing-ly easy to add products to my shop. Vulnerable Targets donates 50% of every sale to animal conservation nonprofits and getting our products posted and online fast makes us a much better business.
Thank you for your positive review! We are thrilled to hear that you found our platform easy to work with and that our integrations and API tools have been helpful for your business. We take pride in offering top-quality products and a seamless integration experience for our customers. It's also great to hear that our platform has helped you become a better business and support a great cause through your donations. Thank you for choosing our platform and we look forward to continuing to serve you in the future!
Greät update, plenty of products. Easy to design items and publish to store.
Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our account, then we can close our business. I understand you are impacted by covid-19 but you just can't force the shop owner after two days to wait for another 29 business days without the option to cancel. This is like a trap or something. Printify replied to my email saying they could possibly cancel these orders, I replied "go ahead" but they haven't replied back for the past 2 days again and now it's weekend... (no phone number, no chat option, only email) nope, seems like they only care about their own gains! Don't get fooled by the message below from "developer", no manager got in touch with me like they say.
Sorry to hear about that. Some of our print providers are experiencing delays but once the order was sent to production, it may be hard to cancel it. Nevertheless, we want to make it up to you, this is why, one of our managers will be in touch with you within the next 24 hours to see how we can make it right.
Everything is great but most of the items are too expensive. Would love to do business if sweatshirts were cheaper to produce.
quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.
Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.
Over all very good, has good pricing and product selection.
BUT TERRIBLE CUSTOMER SUPPORT. ONLY SUPPORT BY EMAIL. THIS COMPANY REALLY NEEDS TO RETHINK THEIR SUPPORT MODEL WHEN THEIR APP BREAKS.
I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.
We apologise for the inconveniences created. In these difficult times are working hard on providing the best services to our customers and making sure their businesses run as smooth as possible. Despite our efforts, some issues may still happen, such as misprints or other quality errors. In such cases, we are always trying to make it up to our customers by reprinting or refunding the orders. Our support team has been overwhelmed with requests, this is why they might take longer to respond. Nevertheless, we have notified the responsible team about your request and they will be back to you within the next 24 hours.