Printify: Print on Demand

Avoid double charge by both Shopify and Printify

App and website are clunky and not intuitive

Good quality productions, greatly misleading "lead times" and poor customer service.

They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee".

Averages don't sway by 10x.

No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that.

Bad customer service from an apparently unreliable company who admittedly provides good quality products.

UPDATE** Another order, another issue. This time, the package was never dropped off at UPS. Printify tried to blame me for giving them an address without a APT# saying the package was "Lost" but this delivery was to a house not an apartment, and the UPS tracking confirms they never received it the package in the first place with the message "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."

They did offer to print and ship the order "Again" but would not approve any expedited shipping. It's been 15 days now since the customer place the order. With how slow the processing time actually is I don't expect this customer to receive their order for another 10+ Days.

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I’ve used Printify on and off over the years, and there are both positives and negatives.

Overall, the products are good quality, and the prints usually turn out well. That said, I’ve encountered a few issues where the work felt sloppy. On the bright side, the design tool is user-friendly, and the mockups look fantastic.

My biggest complaints are about the pricing and shipping. Some items, like postcards, are priced ridiculously high—I suspect it’s to make their “premium” pricing option look like a better deal. Shipping costs can also be inconsistent. For instance, shipping postcards and stickers just don't make sense, but shipping for journals seems more reasonable.

Lastly, turnaround times are longer than advertised. While they often claim 1-2 days, you should realistically expect 4-5 days, and if your order still isn't ready by end of day Friday expect it to go out next week.
It's really hard to advertise a correct processing time for customers so it's best to say 4-5 days in my opinion.

Printify is a very good platform and I was quite impressed of how easy and "reliable" it was... until international shipping came along. They are the worst at shipping and my order is taking ages to arrive. 1+ month is a delivery time no customer will be happy about.

I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.

This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

I thought this would be a cool app. The first couple of orders were ok but they last one was terrible. I took months to get my shirts. When they arrived they arrived in different shipments at different times... like 5 shirts one time and then another 3 a week later. After one washing all of the printing peeled off. Terrible. Deleted from my store.

I decided to give Printify another shot after they (twice) delivered my product to the wrong address last Summer. On top of that, it took them several days to respond to my support requests. But since that was almost a year ago, and they do have a good catalog, I decided to give them another chance.

Unfortunately, not much seems to have changed. Several times over the last few weeks, the app has displayed a message: Printify users are very active right now. We have received your submission and placed you in a queue. In fact, this happened again at 1:30 this afternoon - hardly a peak time for uploading. It's now 11 pm, and none of the products that I uploaded have gone through. If Printify gets overwhelmed with simple uploading, then how do they handle all other aspects of their business? I gave them another chance because everyone makes mistakes, and I hoped that they'd gotten better. Unfortunately, not much seems to have changed.