Printify: Print on Demand

Too many issues with this app. Firstly, there's often issues with the payment, meaning you cannot go ahead with an order. Secondly, the product templates cannot be downloaded (error message is received). Lastly, Printify replies within a DAY. That's a long time to wait to get help with something. I have really tried to like this app, but it simply doesn't work. I've also found that the products are more expensive with Printify than with similar apps (T-shirts, phone covers).

My main product I sell is the clock, which the quality seems to have went down because I unfortunately now it seems some are breaking after two months and it was not like that before, so I am having to pay to replace them to not get bad reviews because of the quality issues. Unfortunately after 3 years using printify I will be looking for an alternative company.

This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...

They charged me double every month since last may. They had access to 2 cards and used them both. When I noticed it they sent me some lame excuse. Then they sent another excuse that didnt fly either. Then they said i had 2 accounts. Why do you need 2 accounts ? That was bull too. I had 2 but I didnt add it, they screwed that up but still refused to rectify it. I kept at them then they just cut my account off. Of course right after they took the payment out. Ive never dealt with such blatant fraud. Dont do it, its a nightmare. Internet crime syndicate. Their mockup partners are no better. That cost 9 months work and 300+ product. Like getting things off the ground isnt hard enough in this biz. I doubt you need the added headaches

Horrific fulfilment! Yikes, avoid! I only gave an additional star because of the variety of items. If your customer places an order, you might find after a couple of weeks that the item has been discountinued! and then it's a mess to try and refund the money to the customer because the item is "on hold" or has been sent to print... really frustrating. I will uninstall this app shortly.

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

UPDATE: I set up my store for fun, and assumed I was making money. It started getting more and more orders, but I didn't really dig in, just thought of it as "free money" for the most part.

I say that to explain my mindset when finding Printify. The app was pretty easy to use, they had products different from Printful, and it seemed decent. I was pleased.

Fast forward 6 months and I'm trying to get serious as a business. I started digging into my expenses, and saw that for several orders, I was LOSING MONEY. How could this possibly be?

It was ALL because of PRINTIFY'S SHIPPING. Let me dig deeper...

I started with Printful. I had it set up so that Printful was setting the delivery price that my customer saw because they were my only print provider. Then I added Printify. I couldn't use that delivery price thing anymore, couldn't figure out another way to set it up, so I said "Screw it" and just set flat rate shipping. Printful's shipping was usually around $3 in the US (with some rare outliers) and $7-8 internationally, so I set my shipping prices as $5 flat for US and Canada, and $12 international.

Then I set it and forgot about it. That was so stupid.

Each of their printers has their own shipping, and they are not just charging you the costs. They are charging you like I charged my customers, with a little padding. That is not cool. Let me break it down:

Printful:
A mug
A backpack
A t-shirt
- All printed from the same place, and shipped to the same place, so shipping would be like $4 domestic, $8 international

Printify:
A mug - comes from one printer who charges $5 dom./ $12 int.
A backpack - comes from one printer who charges $5 dom./ $12 int.
A t-shirt - comes from one printer who charges $5 dom./ $12 int.
- All shipped separately from different providers, costing $15 domestic and **$36 INTERNATIONAL**

I don't know about you but that would be my entire profit margin. I added coasters through Printify, that were really popular but they were cheap ($9 or so bucks, $5 cost I think). I thought it would be an easy way to upsell. They ended up draining profits because the shipping ($5) would eat up the profit margin and then some.

Don't be fooled by this. Do not use Printify unless they fix their shipping costs. I tried talking to support and they were just like "it's not up to us, the shipping providers set their own prices." So they don't really even care. I deleted all my products, cancelled my subscription, and uninstalled the app.

I left 2 stars because for everything else, they are great. If they fixed this, I'd come back.

Original Review: I love the app. It's pretty easy to use. There are a few small things that bug me, but overall it's a great app. I wish there were more products available. Right now, I have to use several different POD services, and I wish I could just use Printify. Great app!

I thought this would be a cool app. The first couple of orders were ok but they last one was terrible. I took months to get my shirts. When they arrived they arrived in different shipments at different times... like 5 shirts one time and then another 3 a week later. After one washing all of the printing peeled off. Terrible. Deleted from my store.

The print quality is super cheesy and unprofessional. They do not follow your specs and will distort your art. In addition, their customer service is non-existent.

To be fair, I am following up with my review. Customer Service finally reached out to us and for that effort, I'm changing my 1 to a 2 star review.

Currently using this app to fulfill apparel orders, purchased sample shirts that have been in production for over 2 weeks due to no stock from one of the printers that showed a 2.5 day turnaround . Asked for a refund if shirts were still not in stock to go with another printer that printed and shipped internationally within that 2 week timeframe.
I was declined a refund for the shirts and told to buy more samples from another printer to compare quality then asked to pay for printify premium in the future when I advertise my store.

I think a way to review the printers and better communication between the printers and stores would make Printify 100%
Until then I'm worried about shirts taking the better part of a month to ship.