Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this print-on-demand platform for its user-friendly interface, seamless e-commerce integration, and diverse customizable products. They praise its intuitive design, efficient production, and print quality. The platform's customer service is often commended for its quick and effective problem-solving. Additionally, it offers competitive pricing and efficient shipping due to its global network of printing providers, making it an excellent tool for expanding product offerings and boosting sales.

June 23, 2020

The Printify team was doing well before the pandemic but since the start it has been a struggle.

Over the last week I've issued five emails for one support request with no response at all from Printify - I have over 300 orders sitting waiting for processing.

I would highly recommend going with another vendor in the short term until they can get their customer service in order.

Construction Fails
Canada
11 months using the app
Printify replied June 30, 2020

Hello,
We terribly sorry for the delay in our response time. Our customer support team has been overwhelmed with requests, but we are actively working on fixing the issue and we hope that our response times will get back to normal in the near future. We have issued a refund for the missing stickers from your order and apologise for the inconvenience.

August 19, 2018

I have tried using this company several times over the years. Each time they fail me more and more. People this company is a middle man thats all it is. they do not print the item. They just have a bunch of printers on their platform and collect the money. The pricing sucks and the production time is the slowest out of all of them! Their customer service is HORRIBLE! I have lost lots of money using them because either they send wrong items or they cannot deliver on time! There are many other print on demand suppliers better than this one. This is the LAST TIME i use this company and i will no longer give them the benefit of the doubt. DO NOT USE!

Tinyfantasyisland
United States
11 months using the app
April 9, 2018

My products not sync so I should create listing again for 174 listings. This is so bad.

Yetzirah
Türkiye
11 months using the app
December 20, 2018

Printify and the team itself is great. I love the interface. My 1 start has to do with their print providers. I've spent far too much time and effort building the foundation for a successful store, only to have the print quality of the products be absolute crap. Will be moving everything over to Printful. Hope this saves someone time, effort and money because that's what using this app has cost me so far.

MOOD AF
United States
11 months using the app
April 24, 2019

Slow production (up to 9 business days) and nonresponsive vendor reply. For example, order placed Mar 21, 2019. Zip hoodie had faded, silvery grey ink instead of white. Printify customer support said they'd take care of this Apr 2 w/ reprint. Next hoodie had same faded white ink issue. I asked Printify to get an answer from their vendor and the only answer I received was, "they need more time to investigate." It's now Apr 24th and there's no resolution, which is a shame because I really like Printify's catalog of items! The reliability and fulfillment part of their service is severely lacking, however.

SpookyBB
United States
10 months using the app
Printify replied April 26, 2019

We are sorry to hear there's a problem with one of your orders. It happens in less than 1% of orders. An agent will get in touch with you to clarify situation and find the best solution for you.

December 19, 2021

I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.

Blush Lane
United States
10 months using the app
Printify replied December 20, 2021

We're very sorry to hear about your experience and lack of response to resolve this! Our merchant support team is working 24/7 and in such an unusual case where 500 items were affected, an additional investigation might be needed. In all cases where items are delivered damaged, if the relevant photo or video evidence that supports the case is provided, we offer a free of charge replacements or refunds depending on the case. As this was a clear manufacturing issue and with your help sufficient evidence was provided, a refund has been issued for you.
We truly hope that this was just a one time case and that we can provide you with the 5-star experience all our merchants deserve!

March 1, 2018

If you're reading this just don't waste your time going to this fulfillment center. Switched over all my designs into printful

Driptacular
Canada
10 months using the app
December 15, 2017

Terrible, terrible customer service! I created a few products, and ordered one as a sample to check quality. It has been a MONTH and it hasn't arrived. I've emailed customer service twice, the first time a week ago and nobody has responded. I do not do business that way, expect to be able to provide my customers great service and this company is not even doing that with their retailers!

Beneath The Perfect
United States
10 months using the app
Edited April 16, 2019

I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.

keleido
United States
9 months using the app
Printify replied April 18, 2019

Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.

December 18, 2019

A complete mess! We placed an order 18 days ago and it has still not been delivered to the customer. They kept the printed product for a week before sending it to the postal company, which meant another 7 days delay for our customer on top of an already long processing time! Will not use them again.

Pet Lovers Gift Shop
United Kingdom
9 months using the app
Printify replied December 18, 2019

Hello. Your order has been in production for 5 Business days, then, it was handed to UPS for delivery. Once the parcel is in the hands of UPS, Printify cannot unfortunately speed up the delivery process.