Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this print-on-demand platform for its user-friendly interface, seamless e-commerce integration, and diverse customizable products. They praise its intuitive design, efficient production, and print quality. The platform's customer service is often commended for its quick and effective problem-solving. Additionally, it offers competitive pricing and efficient shipping due to its global network of printing providers, making it an excellent tool for expanding product offerings and boosting sales.

February 13, 2021

Wow this has been the worst experience I have ever had with a company. I set up a Shopify store with Printify late November to sell products visitors of my website. In December 2nd I arranged for a tshirt sample to be sent to myself to ensure that the quality is up to standard before promoting it to my existing customers. This is when things turned bad. January 18th it still had not arrived 6 weeks after ordering a simple tshirt. They shipped it to me without any tracking so we have no idea where in the world the package is. I contacted support they tried to blame the busy holiday period and wanted me to wait until Februay 12th before contacting the local post office and if I still cannot track it down to contact them again. How on earth do they think it is acceptable for a customer to wait more than 2 months for their product to arrive? It has now passed this time I am waiting to see their response. If you care about your companies reputation or dont want to spend your time fielding complaints from your customer and dealing with printify taking no responsibility then I strongly suggest you stay away from Printify. It will create a nightmare for your business.

Tideschart
Indonesia
9 months using the app
Printify replied February 13, 2021

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

June 25, 2021

quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.

Topography Golf
United States
9 months using the app
Printify replied June 26, 2021

We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

November 19, 2021

#1- Printify does not offer support over the phone where someone can speak to a real person. The only support they provide is via a chat window or “articles”. The support person I was typing with was not knowledgeable of the processes and policies of Printify. Their idea of providing support is; “you’ll have to look up an article or find it in a FAQ or something.” It seemed very uncaring and I felt like I was just being blown off. I’m very new to Printify and Shopify and really thought my question would have been rather basic for a customer support person to be able to answer but they did not seem to much knowledge. It was like an automatic “I don’t care about your issue, go find the answer yourself.” And when they finally tried to find an article for me to answer the question, they couldn’t find one. It really is a useless and disappointing support system they have. First and foremost they should get knowledgable support staff. Secondly, get a customer support phone line (with a phone number prominently displayed on their website, not hidden where multiple clicks are needed to find it) so that customers can actually speak to a person and explain their issue. Printify’s support was extremely discouraging and I am considering just closing out my online store. I’m new and I need support, Printify did not provide any.

Yoga Enchanted
United States
9 months using the app
Printify replied November 21, 2021

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

January 28, 2019

I used this app with my Shopify store. I received my first order on 1/16/19 and manually fulfilled it from my Shopify store. On 1/22/19 I emailed a screenshot of the order and inquired about shipment. They instantly passed the blame to me. No apologies for the system not syncing properly and no empathy for my customer waiting for her order. Now it's 1/28/19 and still no word on when the order will be fulfilled. My customer requested a refund and issued it right away.

I would NEVER refer this service to anyone, the customer service is awful! I would guess that there products are awful as well. Either way I deleted their product off of my website. I would rate them a "0"

Little Muffincakes Baby Boutique
United States
9 months using the app
May 25, 2019

Please don't bother using Printify!! I wasted so much time creating a store full of 60+ designs and launched my website. In such a short space of time I have had three issues. One was the sheer bad quality of the Gildan t-shirt & cheaply printed design. Then after one wash it had faded dramatically & was completed ruined. And then, a customer received the WRONG bloody t-shirt. It is just utterly embarrassing. It makes my company look shit because of their constant mess ups. ( I used MyLocker as the supplier). Just use Printful, seriously you wont regret it and waste so much time!!

CMT Warrior
Ireland
9 months using the app
Printify replied May 28, 2019

Thank you for your feedback! We are sorry to hear that you are not happy with the first experience. Regarding Gildan shirt, that's how they are from manufacturers. We can discuss to recommend the best textile and brand based on your needs. There are other brands and textiles. Regarding MyLocker order we must apology for the situation. Errors do happen around 1% of cases (that's not much different from industry average). So, you were unfortunate to have this error on the first hand, for which we are very sorry. If you want to try some other supplier, our team will help you to select one based on your requirements for textile, print quality and price. Also, we plan to have Australian supplier very soon – faster delivery to your customers. If you read Printful reviews, you'll see that they do have errors too and prices higher than Printify.

Edited January 13, 2023

Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.

The WAY TV
United States
9 months using the app
Printify replied January 13, 2023

Thank you for your review!
We have checked this and it seems like there has been a misunderstanding. Your account is currently active and waiting for account verification. We could not find any communications with our support team under this account. In case you have a different account that is deactivated or on hold, please reach out to our support team and they will help you solve the issue. We apologize for any inconvenience caused.

Edited August 4, 2020

Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers.

If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!!

This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again?

2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue.

I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.

Kite and Crest
United States
9 months using the app
Printify replied August 3, 2020

We are very sorry for the inconvenience created. We will take into consideration your feedback regarding verifying the address before the order is sent to production and will try to come up with a different solution for the future. Currently, the best way to make any changes to the order that was sent to production is to contact us at merchantsupport@printify.com so our staff can update the shipping address. We are aware of the fact that our customer support may take longer to respond, but we are currently working on this issue as well by doubling the size of our customer support team. We always want to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.

April 11, 2021

I like Printify because they have black mugs, I cannot find black mugs on any other supplier right now. I do not like printify because out of the two mugs i've sold so far one arrived busted. I refunded them my self and will probably be removing their products from my store after seeing how hard they are to work with based on other reviews here.

Dark Roast Cult
Canada
8 months using the app
Printify replied April 12, 2021

We're sorry to hear about the experience you've had so far. In case a product arrives damaged or broken, we always offer a free replacement or a full refund.

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

Edited June 19, 2020

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!!
____________

ORIGINAL REVIEW:
With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.

Simplewear
United States
8 months using the app
Printify replied May 25, 2020

We are sorry to hear about your experience with us. Indeed, our sprint providers have been experiencing some delays due to big number of orders being redirected to them, but we are working on adding more print provider to reduce the backlog. Nevertheless, we want our customers to be happy, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.

Edited June 8, 2021

This app is completely BS and it is not for those who decide to open a real business but more for kids that want to "play" to be a business owner and I can explain why. When you create and list a product in your shop for example T-shirt or Hoodie and after some time some variant like for example "White XL" is out of stock a message will appear to let you know and you are able to automatically reroute the product to a similar provider or choose different action, but in the meantime your customers will be able to order it and you will be able to choose your best option. BUT if you create your product and in that moment you have created a variant that is missing, it will NOT SHOW AT ALL in your shop so no customers can buy it and nobody will never notify you when the variant will be back so you need to check every day and when it is back you need to RE EDIT your product design with all the variants plus the one missing (and hopefully all the other variants will still be available) and re-edit the retail price of just that variant and re-list your product creating a problem on the Layout of the product page on Shopify because the last listed product goes on the top so your manual set up needs to be re-adjusted and also if you work with shipping weight you need to re-adjust the weight of the product. ALL THESE PROBLEMS just because Printify don't simply allow you to list an out of stock variant of the product that you have created and mark that variant in the "My Store" section of Printify with the classic message "a variant is missing" giving you the possibility to reroute just that variant or decide for a different action giving your customers the possibility to still order it. THIS IS COMPLETELY INSANE if you want to be a professional business. So after I created over 100 products I see that my T-shirt WHITE XS, BLACK XL and Sweatshirt WHITE XL was never created and listed and completely missing from my shopify business... THIS IS PRINTIFY and I'm a premium account... probably quitting very soon for a different Print on Demand service that is actually professional. If you contact the support people they will read to you the manual and will suggest to you to replace your print provider without counting that you have spent so much money to get samples from most of them and choose the one that best suits your colours and image details of the designs and of course you can't just switch as nothing actually change on your product quality. They really need to talk with their Software Development team and make this change because how it does not make any sense at all, is not logic, is not practical and is not professional and does not help people who decide to build a business with Printify as a provider partner. I'M VERY DISAPPOINTED.

Crypto Cool Designs
Australia
8 months using the app
Printify replied June 9, 2021

We're deeply sorry to hear about your experience with unavailable product variants while creating and publishing the products. Your feedback is truly appreciated and will be definitely taken into consideration for further improvements to our platform.

One of our managers has reached out to you regarding the mentioned concerns, and we hope that we'll be able to remedy the situation!