Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand platform for its user-friendly interface, wide range of customizable products, and seamless integration with ecommerce platforms. They highlight the consistent product quality, transparent pricing, efficient shipping, and reliable order fulfillment. The customer service team is noted for its quick response and problem-solving abilities. The competitive pricing model is also praised, allowing merchants to control their profit margins, making it suitable for both novices and experienced professionals.

March 11, 2018

Customer service sucks. Once you start having issues with their service, good luck my friend. I had to close my account. I will try printful.

Solacecable Com
United States
2 months using the app
April 4, 2018

There is no way to contact any one on the phone. They screwed up, and my package is lost. I ordered my products by ArtGun, one of there printers. No number for Artgun or Printify. Printful, another printer on demand has phone support. Looks like I'll be going to them!!!!!! If they ever find my package I will update you.

B Mer C
United States
2 months using the app
November 29, 2017

I just launched our label and chose Printify to be the provider of our products. They offer a wide array of printing options and sleeve printing is not found at most printers. My first few orders came messed up, my customers order also came messed up. They have amazing customer support and want to make it right, however they do not handle any of the work. They farm it out, and the companies that handle the actual work can really screw up. When 5 items out of 6 cannot be handled correctly the first time, or the second, then be warned if your companies brand relies on successful customer satisfaction everytime. These guys do not even come close. When you desl with a middle man to get you work at a second middle man, then you loose the ability to control the content and quality of the work.

Crazy Woman Co
United States
About 2 months using the app
May 12, 2021

Recently opened my store and made the first order as a test. I ordered 4 items, out of the four, I only received 1 item even though it says that they had delivered all. Had I not caught this early on, this would have messed up the integrity of my shop/company. Will never do business with them again.

Light Unto My Path
United States
About 2 months using the app
Printify replied May 13, 2021

We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

August 1, 2020

Have had only issues with Printify so far. Printful platform is so much better. Highly recommend them. DO NOT USE PRINTIFY!

Vantage Sports
United States
About 2 months using the app
Printify replied August 3, 2020

We are sorry to hear about your experience with us. We can see that you've only had a few orders with us that were placed 2 days ago and they are in pre-transit or in production. We always aim to keep our merchants happy, this is why one of our ,managers will be in touch with you within the next 24 hours. Thank you

Edited December 20, 2019

I made a test order for my first serious client in the end of November. It's 20th of December and I still did not get my order. Customer support is not responding.. Probably will not get an order until Christmas.
Not sure what your future plans are, but with such service today you can loose millions of potential revenue in the future. The part of it, you just probably did.

Influpress
Lithuania
About 1 month using the app
Printify replied December 27, 2019

We are very sorry about the delayed order. Our print providers have been very busy due to the high amount of sales, nevertheless, we want to make it up to you. Therefore, one of our agents will get back to you within the next 24 hours.

Edited July 12, 2021

I went through all the steps, or so I thought. Then I get an email template I can send out to announce when my store is going to open. What? I thought my store was already open. So frustrating. Why wouldn't I want my store open. That is the whole point, isn't it?
I think I just found out Printify and Shopify are connected companys? Well, I guess it doesn't matter, but I did not see that disclosed anywhere.
My product looks terrible and it was a simple message shirt, Very difficult to produce. I wouldn't buy it.

Central Washington Sales
United States
About 1 month using the app
Printify replied July 19, 2021

Thank you for the feedback, however, Printify and Shopify are not connected companies. Printify is a Print-on-demand platform that supports the automatic integration with Shopify and only supports product publishing to your store. If there are any technical difficulties with the Shopify website, we recommend reaching out to their support.

What regards to received products, one of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

March 22, 2021

I am unable to set up shipping rates. I have already invested on shopify and domain name and not ready yet to buy printify premium package. Plus I have yet to see it in action. I think they should allow live rates for free packages as well or at least make it easier. Customer service referred to articles and theories when I needed just basic rates for US and international customers. I am disappointed.

aboriginalshirts.com
Pakistan
About 1 month using the app
Printify replied March 23, 2021

One of our managers has reached out to you regarding the shipping setup. We truly hope that we'll be able to remedy the situation!

June 21, 2020

An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.

Phil Capen Art
United States
About 1 month using the app
Printify replied June 30, 2020

Hello,
Based on our information, the order has been already fulfilled and delivered to the customer. Your order was placed on May 26 but it was only sent to production on June 23 due to the non-received payment. If you have any other questions, do not hesitate to reach out to us at merchantsupport@printify.com

May 4, 2019

Not really happy. I received 2 samples and the logo printed is really bad! I Paid $34.84 for only 2 shirts sample. I contacted the support who kindly resent the shirts. They told me nothing is wrong with the logo itself. Today Just received and I had to pay at the post office about $15 to get it! Total about $50 for 2 Shirts with horrible quality... How people make business with Printify! I am really curious...

Flash-Moda
United Kingdom
About 1 month using the app
Printify replied May 6, 2019

We are sorry to hear about misprint. As it was explained, errors sometimes happen. Since you have an international order, shipping costs are higher. Also, our Premium plan offers up to 20% lower costs.