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I downloaded their app to see if it would help. I did not have a chance to use it and I was charged $199. When I scan through the app store and find apps I want to try there should be a place to keep them until I'm able to use
We are so sorry for your experience. As stated at the beginning of the free trial, after 14 days, you get charged our standard fees automatically - unless you uninstall the app. However, we have a 100% unconditional refund policy in your case & would be happy to help you with an immediate refund of that automatically charged $199.
Weeks after deleting this app, they keep sending me emails with no way to unsubscribe. They refuse to remove my account or stop the emails.
Dear Smart Gear team,
I am Burc - the CEO of Prisync.
Firstly, I am sorry for the whole experience you went through.
Our team was trying to ensure that you were not missing some key functionality you could not experience during the free trial & wanted to communicate that with you after your 14-day free trial with us. This proactive approach was rewarded many times with 5-star reviews from our merchants worldwide - sad that it worked in quite the opposite way for you.
All communication was stopped on the same day you requested that.
Your Shopify-integrated account was removed the very instant when you uninstalled our app.
We - small businesses worldwide - all need more positive energy throughout this challenging year. Therefore I am sending you all the best wishes from the Prisync team & wish you a very successful business year.
Keep in mind that we're open to dialogue whenever you permit us again - and this time, we'll make sure that you set the tone. :)
Pointless App ...Charge you 129$ so I will give the app a link of a competitor product ...manually ...so they can notify later of their price....are you kidding ! what if we talk about a 100 of products ...!!
Hello there!
I am Burc, the CEO of Prisync.
Our team has been trying to contact you since the first minutes of your free trial to explain how our product works & how it further automates the step that you've stated in your review. - however, we have never received a reply via email or via the live WhatsApp support on your webshop.
From what I see in your review, there appears to be a misunderstanding or lack of understanding so I wanted to share a little more about Prisync with you so you can better assess it for your business.
Prisync currently serves 100s of merchants from more than 60 countries by automating their competitor product matching (the URL collection part you've explained can be automated, you don't have to collect 1000s of links from your competitors, we can do that for you), price tracking, and dynamic repricing processes.
We'd love to get back in touch with you to fully explain what we provide so that you can better review our functionality and see whether its full scope could be a good fit for your business.
Regardless of it, we wish you all the best of luck with growing your business.
Best,
Burc