Privy ‑ Email, SMS & Pop Ups

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.

I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.

Cant preview doesn't seem to work properly...………………………………………………………………………………………………………..……………………………………….

I think it could be a lot more user friendly, the templates are not great, I would like them to look more professional

Difficult to use. Contacts not syncing and help desk was not useful. After several attempts my contacts are still not loading correctly and when I attempt to add one it says error.

So far, not going great. I have no preview of anything I'm creating so I have to keep guessing what everything looks like before making it live...making a great deal of extra work. No sure why this is happening but it's frustrating.

Need a bit more time using the product before I can write a review. Still eight days left in free trial. Today is the 1st day I did the integration and noticed I missed out on getting many emails because I had not completed the integration!! But so far - the customer service call was nice.

It's quite difficult to understand. There are nothing to help you understand what each item is and how to use it (hover overs or links to explanations). My intent is to offer a download to a client when they sign up for an email, nothing to help me understand how to actually accomplish that. I will be uninstalling and continuing to look for a solution.

Just installed, testing out. Looks like it requires you to review with a certain amount of words and starts before completing setup. Trying to figure out how to change the send from email. It's not finding my DNS records right away. Reading their help files. Hopefully I will figure this out soon.