Privy ‑ Email, SMS & Pop Ups

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.

We've been using Privy for about 9 months now, having switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.

We have tested out several other similar apps and we chose to roll with Privy for the following reasons:

1) Privy works on mobile - Check
2) Privy looks great and easy to use - Check
3) Privy reporting metrics are easy to understand - Check
4) Privy sync’s with other mail app’s - Check
5) They have a very unique banner option that we really enjoyed testing out. A lot of other apps have similar feature sets, but we really fell in love with one of Privy’s banner sets. Yes, great design can tilt the pendulum.

**Bonus**: Offer codes that can only be used once or for first-time purchases.

If there was a single drawback ( and this is 100% manageable one if you have patience ) the backend isn’t the easiest to navigate. It looks very un-intimidating with the colors and fonts, but the UX/UI is slightly confusing with all of the tabs inside a campaign having their own set of options that open in different pages. You can sometimes forget where certain actions are to adjust or change.

This is par for the course though, and any e-commerce owner should understand this more then the common person. The Privy team needs to see where the pain points are and I am sure they will adjust the app accordingly.

For the robust feature sets provided by Privy, and the well designed easy to set up mobile compatible opt-in banners, I think it would be hard to find a better option out there that would suit our needs.

Really great product! We have been consistently capturing 2-4% of our visitors email addresses and seen a slight bump in our conversion rate overall already. I expect both of those to increase with more usage as we get better at timing when the pop-up occurs and hone our message a little bit.
The only slight ding for me stems from the control over the button placement. It might just be my theme but as we have a chat app as well, I would much prefer the button to be on the top but with my theme it either blocks the search bar on the left or the cart on the right. We're overhauling our website right now and if my designer tells me I have more control over that sort of thing on my end I will likely amend my review.

Our website is www.thecanvasworks.ie and we make beautiful canvas and framed prints of your mobile and camera photos.

We installed Privy after trying various other sign up apps such as Lifter Apps and Sumo Me. I have to say - I've been impressed by the UI and the customer service - all very slick.

The functionality on the free version is okay but I found the dashboard a little confusing. You can edit your campaign by clicking Edit on the top right but then you are prompted to edit your Website widget just below it. They seem like the same thing to me? Must be missing something.

Maybe they just need to fine tune the onboarding using Intecom?

All in all, I would recommend this App - it's nicely designed and I think it will be a solid addition to our site.

Patrick Ryan

It does for free what offers charge. It's fully customizable and works fine. My only issue is the fact that autoresponders don't work, but I'm sure there will be a way to fix that.

So far so good! I've only been using a short while and things have been easy to set up, as well having the chat bar for support within the app is a great service and peace of mind. Can't really qualify for a full 5 stars because I haven't been using all aspects of it fully. That said, I did check out the landing page builder and I think it could use some work, like offering at least a couple basic templates to work from.

Mailchimp integration for automated emails was pretty easy as well.

Really liked the GUI for creating my email signup form. I wish there was more options in placement of the tab because it interferes with another tab I set up in my Shopify site.

However, I love the MailChimp integration and this plug-in is a gamechanger for our marketing.

So far excellent. We have only had this running for a couple of days but we are already seeing good results and new visitors to our shop registering to our newsletter and placing first orders. Great!