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The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have
I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.
After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error
So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working
I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working
I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.
2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix
I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond
Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere
So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.
I have never known such terrible customer service
Horrible customer service; No one responds timely. The popup stopped working. too many issues. The help guide is not user friendly. I wish I were able to get someone on the phone for support.
5-Stars when it was free. Now, as others have indicated, it's REALLY expensive per month based on our page views. We're off to find another more reasonable option.
For the free version we would like more option for explore the application
mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia
Used to be wonderful. Now they've gotten disgustingly greedy!!!! Went from a free app for simple email pop-ups, with reasonable prices for upgrades, to now a literally useless app for anyone with any remote amount of traffic to their website. Went from free to $70 a month just for a single damn pop-up! Outrageous. Cancelled and moving on to another FREE app for a simple damn email pop up. Reevaluate your decisions. You would have got more money out of me by offering small reasonable add-ons, than gouging all your highest traffic customers forcing them to move to other reasonable and often FREE apps that do the same thing!
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
When I launch my campaign live, and an email is imputed, the button click returns an error. Doesn't work for me.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.
Hi there,
Our billing team has checked and see that the increase in price came from the 3 imports of contacts made to your account. As your number of mailable contacts increases, so does the price.
You can also see our pricing here: privy.com/pricing.
If any further help is needed, please email billing@privy.com and please reference ticket number #178712.
!!! STAY AWAY !!! It's scam for no-brainers. Stay away!!! They give you some "free" staff, then ok, you agree to pay $30/month. You spend your time to write a letters, to design texts. After one month, they ask you $350/month because of "popup views". Really guys? They told you "write our sales to get a better pricing", they give you $100 off. They attribute orders being "because of Privy activity" but it's not. But anyway $250/month it's too much. I never write negative reviews. But I want you guys to stay away from these scammers.
its way to early to make a review, i have no idea what im doing yet.