Rezensionen (24.916)

Gesamtbewertung
4,6
Anzahl pro Bewertungsstufe
  • 75 % der Bewertungen sind 5 Sterne
  • 17 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
23. Januar 2024

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

Hill Country Kids Clothing
Vereinigte Staaten
Mehr als ein jahr mit der App
29. Dezember 2023

A certain way to slow your website (just check it on google speed insight to make sure that is really slowing it). We are yet customising the app and trial gone. Spent hours to optimize text on that pop-up and lose it now. Support couldn't help me to just see what I wrote there. Support S*ks. Go away for Klaviyo no way you could compare

Claira®
Frankreich
2 monate mit der App
Bearbeitet am 3. April 2023

Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You would think they would screen new clients and let them know if there were any issues, but no we wasted a month of getting all of our contacts migrated over, setting up automations, etc. A month of work down the drain, but Privy got their fee. Thanks A LOT Privy (and Attentive). Now we're back to square one. Avoid this company

Plume Ridge Bottle Shop
Vereinigte Staaten
Etwa 7 jahre mit der App
Bearbeitet am 27. Februar 2023

So far it looks pretty easy to use but only had it for 5 minutes. Will review later.
Has capabilities but there is no help/assistance - they promise you all kinds of help and service -
don't bother - find another app

Catsruleonline
Vereinigte Staaten
Mehr als 6 jahre mit der App
Bearbeitet am 28. Februar 2020

Privy forces people to leave 5-star reviews and badgers them until they do. So here you go - I am leaving a 1-star review to counter all the fake 5-star reviews.

Paww Store
Vereinigte Staaten
Mehr als 5 jahre mit der App
Bearbeitet am 10. März 2022

UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!

Les Coconuts 2
Kanada
Mehr als 5 jahre mit der App
13. April 2022

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.

The Speedy Cheetah
Vereinigte Staaten
Etwa 5 jahre mit der App
7. Juni 2019

idk how to use this app and they are making me write a review to complete the account. im not sure how to make an email campaign too

Feral
Vereinigte Staaten
Etwa 5 jahre mit der App
Privy Operations hat geantwortet 7. Juni 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

Bearbeitet am 23. April 2019

It's an okay application but has a CRUCIAL FLAW that makes it UNUSABLE for us. The popups are set to display on the order confirmation page which means right after a customer orders or every time they check the tracking on the order confirmation page, they'll get a pop up (asking for their email or offering a discount) which is very annoying and resulted in several customer complaints. A customer shouldn't be asked for an email or offered a discount code right after they've ordered and when they are just checking their tracking. There is no reason at all for the popups to display on this page and is a horrible design choice. Customer support also wasn't helpful at all.

Gold City Shop
Kanada
Fast 5 jahre mit der App
20. Mai 2018

cannot get pop up to work

Hmbl Home
Vereinigte Staaten
Fast 5 jahre mit der App