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Hey there!
I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.
Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely
Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)
Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.
The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.
They are very helpful when you have questions!
Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you
Terrible terms and conditions and too expensive.
I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.
Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle.
We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.
Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.
I've always had excellent customer service. I just had an issue and Jose tested and provided a solution immediately. I really appreciate the Live Chat feature and their responsiveness.
Andres just helped me with a new issue and was extremely helpful and quickly addressed my issue.