Privy ‑ Email, SMS & Pop Ups

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.

I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.

ONLY used for a day and continue to get review notification. so far so good.

5/10/2019 Upgraded to paid. too expensive for what is offered. Downgraded back to free.

3/2020- Free stopped awhile ago but id never deleted the app. although i was not receiving services, privy was still tracking my activity and new subscriber emails! Not cool.

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

I loved this app, until they started the most ridiculous pricing system. Somehow pricing has gone from $24/month to $70/pm. I will be uninstalling it now.
Not so great if you're a small business hoping to grow

The pop up portion of Privy was extremely helpful, now that mailchimp does not integrate with Shopify and we've tried Privy it is extremely disappointing. Its not an intuitive UI. The text color does not match when you send the test emails and you can change it, but it does not change on the test email. You can't get customer support. Help features are a contact sub,mission form that doesn't even get addressed over weekends. I easily would've rated Privy 5/5 stars for the email signup pop/up...that's the only reason this isn't a 1 star

It used to be very affordable. They recently increased their prices and it's almost $600 month! WAY too expensive and now I'm looking elsewhere to replace this app. Just wanted to give others the heads up.

The service is terrible. Tried to message and email them hundreds of times and no real response for my issues.

Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.

Just need to get rid of the pop up so I can get to settings . It wouldn’t let me click on anything else

customer service is by chat only which is very inconvenient and very time consuming. privy should offer at least an online screen sharing service such as join.me or the likes for troubleshooting technical issues. you don't even have the option to copy and paste a screenshot via the chat sessions- you have to download a screenshot you want to send them, then upload it as an attachment- what a waste of time!! it's very frustrating.