Privy ‑ Pop Ups, Email, & SMS

stop asking us to review your app okay - one stars, don't beat us on top of the head about reviewing your app one star! stop asking us to review your app.

zero documentation, zero help, zero instructions, zero useful info, you'll be on your own to figure this app out, the videos they do send out are 3rd grade level garbage, ue / ui is poor they never have navigated their own app to use it, zero user input

stop asking us to review your one star app

It's now been six weeks since I first contacted Privy support with an issue with their app: the integration with the email platform I use (MailerLite) doesn't work, meaning email addresses are not synced across when someone subscribes via a pop-up. This is pretty basic functionality for a pop-up app, but fixing it doesn't seem to be a priority.

Very annoying how the color and size of letters overwrite want you want to put. Would give it less of one star if I could. What looks like would take 5 mins becomes a 30-45 min process. Needs a lot of updates.

I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

Pop ups are good.
Emailing tool often does not work, and it is difficult to get support from Privy. In particular, the tool is not importing csv emailing lists.

This app helped last year however with removing the free forever plan really just serves to punish customers which supported them grow.

Poor form

Privy just prompted me to write a review after cornering me into paying more than double the cost of my original plan. I purchased and set up privy over a year ago to install pop ups and manage my email list and a few days ago they just shut all of my pop ups and embedded forms off because it's "no longer included in my plan". Since I paid a coder to integrate privy's platform for me, and I'm not in the position to pay yet another professional to set up yet another marketing app, I'm going to go ahead and pay double for the exact same features because I really have no choice. Functionality is pretty good, but I've got a bad taste in my mouth from being mislead on pricing.

I will be cancelling my account due to doubling the price. There are other apps that provide the same type of product which are more reasonable. The app works reasonably well, but giving it a one star for the insane price increase and the inconvenience of needing to find a new app and install.

I initially reviewed Privy and warded 2 stars, now after more use 1 star is awarded.

It just doesn't do the basics right. Try and segment your Privy data and you are told to import from Shopify. The data is already in Privy. This is crazy and dangerous, creating more customer data on spreadsheets should be avoided.

On top of this, they've introduced a huge price increase because of all the functionality they have supposedly added.

Avoid, find something better.