리뷰 (24,917)

전체 평점
4.6
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  • 평점의 75%가 별 5개입니다
  • 평점의 17%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2021년 7월 28일

The apps email integrations have leak emails - it keeps sending an email out from months ago, but only to a few people at a time. Customer service was unresponsive when we reached out for help. In addition, the pop-up timers are off and not holding saved changes.

gofoodie.ca
캐나다
앱 사용 기간 1년 초과
답글 Privy Operations개 2021년 7월 30일

Hey there - thank you for sharing this feedback. We apologize for any inconvenience and we're committed to turning this experience around for you. Our team has reached out to offer 1:1 support to help you resolve these issues and get back to growing your sales with Privy.

2018년 10월 2일에 편집됨

stop asking us to review your app okay - one stars, don't beat us on top of the head about reviewing your app one star! stop asking us to review your app.

zero documentation, zero help, zero instructions, zero useful info, you'll be on your own to figure this app out, the videos they do send out are 3rd grade level garbage, ue / ui is poor they never have navigated their own app to use it, zero user input

stop asking us to review your one star app

surgicalcaps.com
미국
앱 사용 기간 1년 초과
2022년 6월 21일

Our advice would be to check out the other 1 star and 2 star reviews. We have over paid for this app after cancelling for 12 months. A total of $1680. No recourse at all from this company , just "Its in our Terms & Conditions"

Halo & Horns
오스트레일리아
앱 사용 기간 1년 초과
답글 Privy Operations개 2022년 7월 11일

Hi there,

Our billing team has checked and can confirm no overpayment took place. In this case, we see you spoke to our billing team and let us know you forgot to cancel your account a year ago. We made an exception here and refunded the payments since your last login, which was 4 months ago. We are working to apply our refund policy consistently and fairly which is what we did in this instance. For further questions, please email billing@privy.com and please reference ticket number # 174450.

2022년 10월 30일에 편집됨

I tried again because of all of the great reviews. I sent a newsletter to about 200 contacts. I tested the mail send to myself clicked all the links NO PROBLEM! Then when I send the mail I get a bunch of responses saying the links take them to a broken web site because the email is marked as a spam sender. I messaged Privy and they said they recommend changing the auto sender address which I didn't see anywhere as an option to my personal email instead of theres. I look like an idiot in front of 200 people now. The solution is next time change the sender. TELL ME THAT BEFORE. Why oh why does this service suck so bad :( This app worked well for a few months. When my free trial ended (wasn't aware it was a trial or it would end) I wasn't notified. This app is about notifying people and THEY DIDN'T NOTIFY ME! I had over 1500 visitors to my website in one week and checked to see why I wasn't getting their emails and this poor company didn't send me a pop up email or sms to tell me I need to now pay for the service, which I would have done. Crazy right. There are other services out there don't make the same mistake I did. After telling them this happened they said nothing we can do would you like to pay for the upgrade. Not great customer service.

Big Head Bob Shop
미국
앱 사용 기간 1년 초과
2019년 5월 5일

The customer support behind this business is shity. I submitted a Complaint and someone reached out to me Via email one time and never responded to me again. I even explained early on how I wanted to cancel my subscription and downgrade back to the free account because the paid account is not worth the extra money. A few weeks later (still no reply from the original agent who reached out or anyone else from privy) they still charged my card. DO NOT pay for a subscription it is a complete waist of money.

YNAE
미국
앱 사용 기간 1년 초과
답글 Privy Operations개 2019년 5월 7일

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

2020년 7월 9일

I used this app for almost two years, so I definitely gave it my best shot. Unfortunately this app gave me nothing but a headache for the past two years. The customer service wasn’t helpful at all, now when I have finally unsubscribed from this app, now customer service wants to talk to me.... absolutely ridiculous. Side note: the customization is terrible and the abandoned carts don’t work. Tried getting help with that for a year. Save your money and a headache. Wish I did.

Alex Skeffington
캐나다
앱 사용 기간 1년 초과
2017년 10월 29일

Very annoying how the color and size of letters overwrite want you want to put. Would give it less of one star if I could. What looks like would take 5 mins becomes a 30-45 min process. Needs a lot of updates.

Reklez Suspension Works
미국
앱 사용 기간 1년 초과
2023년 3월 28일

I've been using Privy for almost a year and I am so frustrated by the app and their customer service. When I went to cancel I lost access to my account immediately even though I paid for the month. They said this information is clearly stated in their help articles when really it should be stated when you go to cancel your account And the right thing to do would be to prorate a refund depending on when the customer cancels...
In terms of the capability of the app its 100% not worth the price. There are so many bugs and the capabilities are lacking. For $200/month I'd rather pay for Klaviyo to have access to better features and better customer service. Honestly, I would never use Privy again nor would I recommend other businesses use it.

Jazeena
미국
앱 사용 기간 1년 초과
2019년 6월 22일에 편집됨

Pop ups are good.
Emailing tool often does not work, and it is difficult to get support from Privy. In particular, the tool is not importing csv emailing lists.

Provatp
이탈리아
앱 사용 기간 1년 초과
2019년 7월 2일

This app helped last year however with removing the free forever plan really just serves to punish customers which supported them grow.

Poor form

Plus Size Clothing Co
오스트레일리아
앱 사용 기간 1년 초과