Privy ‑ Email, SMS & Pop Ups

I can't review the product yet. This is just part of the installation.

Pop ups are good.
Emailing tool often does not work, and it is difficult to get support from Privy. In particular, the tool is not importing csv emailing lists.

For the free version we would like more option for explore the application

There are lots bugs with this App. I was charged twice for the same month and never responded for complaint

The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have

I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.

After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error

So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working

I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working

I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.

2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix

I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond

Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere

So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.

I have never known such terrible customer service

hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.

Lots of bugs, codes not being revealed, emails nit being sent, etc. very little explanation of how things work, freezes often. Continues to ask for review with annoying pop up, even though I have repeatedly submitted it. It’s even worse the next day still sending pop ups to review them. Nothing is working. Customers are not getting codes

I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly 2 hours where the Black friday discount code was completely UNUSABLE. This problem likely cost me thousands of dollars. I reached out to support and they game me generic replies to do things I already tried. Shopify support was able to solve the problem. I'll continue to use Privy, but honestly guys....you cost me a lot of money so this review was necessary.

I wish there were more free functions. very hard to do anything .might uninstall it soon as nothing much happens

Doesn't work. The features they make you pay for are buggy and work unreliably. The free version ropes you in, and then the actual useful features you have to pay for and then when you do they don't work.

We tested it and tried it every different way we could think of, their support was useless and unhelpful and they still continue to refund us for this faulty purchase.