리뷰 (24,937)
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Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!
I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.
My bill was charged twice!!!! It's $2280!!!
I never receive any response, when I contact them for help.
We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, there is no information readily available how to uninstall their scripts.
We used the pop up function for free for years. Now it is significantly overpriced. The app significantly reduced website speed even when it wasn't functioning.
No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!
Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to collect and send emails with no limitations on traffic or contacts. After your trial is over, you can continue growing on our Free Plan for up to 100 mailable contacts. When/if you are ready to upgrade to a paid plan, you can get started at $15/month and get unlimited access to Privy Email + Conversion. If you send us an email at support@privy.com, we're here to help you find a solution that will work for your business.
This app was great as a free app. Suddenly charging based on website views rather than a subscriber list means my costs have gone up 140%. Other companies charge less than half of this.
Read this, Privy decided to download additional customer contacts in March 2022 which caused our pricing to triple. If this also happened to you reach out to support for them to correct your lists. This was a very bad decision privy made.
I used this app for years and it was great. Then suddenly they changed their pricing and everything stopped working. They wanted me to pay for email and sms marketing but their platform doesn't do nearly what other marketing messaging platforms do. I would not recommend them to anyone. Plenty of other apps out there