Privy ‑ Pop Ups, Email, & SMS

I like the pop ups and how I'm able to design them. However their customer service is frustrating. I used to have a 'chat' feature available and it disappeared. And it's been hours with no response via email on an urgent issue. I do not recommend because of lack of support, and I will be looking elsewhere for my newsletter management.

Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.

Privy has been charging me an erroneous $50 usage fee on TOP of the $20 fee for the past 6 months. Extremely dissatisfied....

Shady business practices, taking advantage of site data they have been given access to to try and force a payment scheme on my site. Will never use again, and I encourage any shop owner who wants to do business with trusted partners to go find another app to integrate into their site.

I would rather give them 0 stars if I could. Their support team is not helping at all! It won't allow me to cancel the plan unless contact them,and I did, they do not even reply my email for 2 days!!!! Please do not use them. Worst experience ever!!!!

Customers are refusing to sign up due to the excessive authentication process. At first they are in two minds whether to sign-up and then the "sign" authentication will stop them, then AGAIN it asks for a second authentication. After 130 views not one person signed up.

The process to add legitimate emails to your email list is too time consuming and unnecessarily complicated. Once they have signed you on, support disappears. They also...send emails offering to help your business, but when you reach out, these emails has always ended up a waste of time for me.

Update (9/15/19): The email portion of the app has proved to be the most useless part of the app. Creating a newsletter is a serious chore compared to other programs. The information you gain from the newsletter is worthless. It doesn't tell you who clicked on which link, who unsubscribed, etc. It has not been effective in anyway. I guess I'm stuck until MailChimp is once again part of Shopify.

Update: I've had the app installed for a month now. The pop up works great gathering emails. Actually surprised at how many people sign up. The email feature is nice. I've sent out a few newsletters with varying results.

I can't justify paying $20 a month for the app yet. I'm told that I've reached the max impressions of 5000 per month on the free plan yet my site says I'm only at 1500 for the month (could be the way impressions are counted). The email reports leave a lot to be desired. Other apps give great detail about who opened, how many times, what was clicked on etc. Would certainly pay for that. My avg open rate according to the report dropped from 20% with another app to 2%. Not sure why.

Cant click next because it is blocked by the help button when trying to upgrade and continue running campaigns. smh

Loved this app, then Privy decided to take it from being free, to being $140 a month. No joke. Beginning July 9th, 2019, they now have it set up so that as long as you get fewer than 5,000 page views a month, it's free. But at my monthly page views (around 55,000) they want me to pay $140 a month. $140. A. Month. That's more than I pay for my website! Don't get me wrong, I would gladly pay for the app, as I definitely think it added value. I'd pay $20-$40 a month, which is more than I pay for any other app for my website. But $140 a month?? Get real Privy.