전체 평점
4.6
평점 수준당 개수
  • 평점의 75%가 별 5개입니다
  • 평점의 17%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2022년 3월 27일

Canceled Privy 6 months ago. But it continues to withdraw money from the bank, also it’s double amount, 60USD! The support tell different stories everyday. The app already debited money from the bank account 12 times. Promised refund, but it’s not! Close that scammers immediately!

yesUndress
우크라이나
앱 사용 기간 2년 초과
2020년 3월 25일

This app used to be fantastic. We told everyone about it. Shared it with all our merchants we knew. And the support staff were incredible. They changed their model. And became another one of those apps - that care more about enterprise customers - and less about mom and pop stores struggling.

Cactus Watches
오스트레일리아
앱 사용 기간 2년 초과
2019년 7월 29일

This is my experience with this company. I met with a sales representative online to make sure that I this company was what I needed. I am very small and just launched my website to collect emails. We discussed the various plans and I was assured that Privy would meet my needs so I signed up for their email plan. The next day after I signed up, the company had an 'internal event' so there was no support and they do not have support on the weekends. I went ahead and followed online tutorials and documentation and set up much of what i needed. Today when I call about adding the Facebook Pixel I find out that in order to do this I have to also have another Privy plan. I have just wasted many hours of work because at this point in time I do not need another Privy plan that I am no where near needing. This was an awful experience as my time is the most valuable asset I have and I just wasted alot of it with this company. Privy GET YOUR ACT TOGETHER! Your sales rep should have explained what I needed ahead of time and there should be something explaining all the requirements prior to someone purchasing the email plan. And as a side note, someone should not have to go three days without any support.

Sweet Susie's Embroidery
미국
앱 사용 기간 2년 초과
2022년 5월 6일

I'm just going to keep this short and sweet. Test everything before you commit to a subscription. Their email capabilities may cause more problems than actual benefits, in which may even negatively impact your business. Sales team is too pushy and doesn't seem to care about your needs or concerns. All they care about is upgrading you to their latest plans and keep calling me non stop. Bad experience overall period.

Love Japan For Life
캐나다
앱 사용 기간 2년 초과
2019년 6월 3일에 편집됨

I like the pop ups and how I'm able to design them. However their customer service is frustrating. I used to have a 'chat' feature available and it disappeared. And it's been hours with no response via email on an urgent issue. I do not recommend because of lack of support, and I will be looking elsewhere for my newsletter management.

Topaz & Pearl
미국
앱 사용 기간 2년 초과
2019년 6월 4일

I've been trying to get something resolved so I can start using abandon cart. to have to wait up to 36 hours to get assistant doesn't make sense. I have a company and my turn around time is 24 hours responding within hours. very disappointed in the turn around time.

Donata Skinfood
미국
앱 사용 기간 2년 초과
답글 Privy Operations개 2019년 6월 5일

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

2021년 5월 13일

Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.

Bizbriz
미국
앱 사용 기간 2년 초과
답글 Privy Operations개 2021년 5월 18일

Thank you for sharing this feedback. At Privy, we’re thrilled to have been able to offer our plans as we have all these years. However, over the years, we've evolved our platform and simplified our plans to be an all in one solution for merchants. For $30/month customers can use Privy as their all in one marketing platform to grow sales. With unlimited access to the tools you need to collect emails, improve website conversion, send newsletters, automate your email marketing and more. We understand your frustration and we’re here to help if you’d like to talk with one of our Privy coaches.

2019년 7월 7일

Shady business practices, taking advantage of site data they have been given access to to try and force a payment scheme on my site. Will never use again, and I encourage any shop owner who wants to do business with trusted partners to go find another app to integrate into their site.

FreestyleVinyl
미국
앱 사용 기간 2년 초과
2020년 9월 10일

Privy has been charging me an erroneous $50 usage fee on TOP of the $20 fee for the past 6 months. Extremely dissatisfied....

Rogue Revival
미국
앱 사용 기간 2년 초과
2021년 10월 28일

I would rather give them 0 stars if I could. Their support team is not helping at all! It won't allow me to cancel the plan unless contact them,and I did, they do not even reply my email for 2 days!!!! Please do not use them. Worst experience ever!!!!

BUMPSHOW MATERNITY
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과