Privy ‑ Pop Ups, Email, & SMS

I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.

I used this app to help me allow my customers to sign up for my newsletter. It allows me to link to my MailChimp account, however, it sends my contacts to a "non-subscribed" list, which means they can only receive transactional emails and not the newsletters they signed up for.

APP is NOT WORKING!! It won't even let me install it! I get an error that says that page has been ghosted!!! I'm considering changing. I thought the charge was 15.00 a month, they've been charging me $30.00 a month for a year! Plus, I just tried to open the app from my shopify store and it's not working. I'm going to use a different email platform. This is no longer working for me.

The youtube video on setting up is not applicable with the trial membership, also it's not current and still lists Mail Chimp instead of other companies. Since I am beginning this process on my own I would have liked better instruction.

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Difficult to use
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I think it could be a lot more user friendly, the templates are not great, I would like them to look more professional

I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.

READ THIS if you are an Infusionsoft user or somebody wanting to save some money on monthly fees. We considered Privy when looking for an IS friendly pop-op. Paid version of Privy is overpriced compared to MailMunch. If you're looking for a good popup that is competitively priced, check out MailMunch. They (Privy) offered a sales price to us when we first signed up, but the day after it was no longer available and twice the price. It was easy, but really all PopUp apps are well designed. Money saved is added margin, so we looked for another option and glad we stumbled upon MailMunch. Great service, awesome analytics, and an outstanding alternative product.

Popups, tags, campaign stopped working all of a sudden a while ago. Can't even log in to my Privy's account to see what happened and try to fix it. Can't get past the home page. It was all working great for a month or so and then everything stopped and I don't even have any access to fix it myself. Sent a message through their messenger weeks ago and never got a reply. Just tried again, hopefully they can help this time