Privy ‑ Pop Ups, Email, & SMS , 리뷰 24,840개

전체 평점
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  • 평점의 75%가 별 5개입니다
  • 평점의 17%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 2월 15일

terrible, opt out and they still sending me emails without the options for unsubscribe. Not recommended use Klaviyo (I tried this hoping to have something special, just worst, designed to attract beginners who don't know other apps)

앱 사용 시간: 대략 9시간
2023년 2월 9일

I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.

8 Cool Cats Jewelry Shop
앱 사용 시간: 대략 1년
2023년 2월 5일

Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.

Bold Soaps
앱 사용 시간: 10일
2023년 2월 3일

The process to add legitimate emails to your email list is too time consuming and unnecessarily complicated. Once they have signed you on, support disappears. They also...send emails offering to help your business, but when you reach out, these emails has always ended up a waste of time for me.

BeeKeeper Parade
앱 사용 시간: 2년 초과
2022년 12월 14일

Used them once previously and due to a technical error on their side missed out on what I believe would've been a lot of sales. Lots of other services provide what they do, so I will be going elsewhere.

Sneaker Rotation
앱 사용 시간: 대략 2년
2022년 12월 12일

BEWARE! They stole my money for over 12 months.
I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!

Bitesoft Co.
앱 사용 시간: 2년 초과
답글 Privy개 2022년 12월 14일

Hi there,

I am happy to clarify here; since our app was not removed from your Shopify store, the charges did continue. It is important to cancel as soon as our app no longer meets your needs.

Regarding a refund, the charges in question fall outside our refund policy which can be found here:

If you have any further questions, you can email and refer to ticket #195223.

– Best

2022년 11월 7일

DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.

앱 사용 시간: 2개월
답글 Privy개 2022년 11월 7일

Hi there,

We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred:

•  Due to the origin of the list in question, our Compliance team was not able to approve these contacts.
• Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business.
• This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients.
• General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week.
• Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand.

Should you have any further questions, you can email support directly ( or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!

2022년 7월 30일

Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.
앱 사용 시간: 1년 초과
답글 Privy개 2022년 8월 1일

Hi there,

Our billing team has checked and see that the increase in price came from the 3 imports of contacts made to your account. As your number of mailable contacts increases, so does the price.

You can also see our pricing here:

If any further help is needed, please email and please reference ticket number #178712.

2022년 7월 14일

Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation

Djuna Studios
앱 사용 시간: 대략 1년
2022년 7월 7일

I have over 12000 mail subscribers. So the monthly subscription to Privy is $165. I emailed to cancel Privy to use another email app. But they still do not cancel the payment subscription and no reply to the mail. In the meantime I was charged another $165. Are you kidding me? Never subscribe. CS also responds roughly to cancellation of subscription. I will formally sue this. Wait.

앱 사용 시간: 9개월
답글 Privy개 2022년 7월 11일

Hi there,

Our billing team has checked and see that the first emails were answered on our end, but sadly, we never received any replies. I do see that the last email did receive a reply and a refund was honored. If any further help is needed, please email and please reference ticket number # 176685.