Privy ‑ Email, SMS & Pop Ups

going to leave because of new pricing :( very tricky behaviours when you are looking tied in! I hope they can reverse this decision as otherwise a good tool.

Beware : We have been using it for two years. It was a great app and one day they reached us for an unpaid invoice. Then cancelled our account, now they asking 350$ monthly fees for the new plan, which was 24$ before. It is a good app if you have 1-2 K page views. Otherwise beware.

I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly 2 hours where the Black friday discount code was completely UNUSABLE. This problem likely cost me thousands of dollars. I reached out to support and they game me generic replies to do things I already tried. Shopify support was able to solve the problem. I'll continue to use Privy, but honestly guys....you cost me a lot of money so this review was necessary.

They Don't really help you set up things. they give you a crash course for 30 min and after that you are on your own. they don't have a direct customer service number where they can help you set up campaigns step by step. They could add that and it would be very worth it.

I have been using this app for over a year with just the basic features and only 1 campaign. Because my overall website has a lot of page views they want to bill me $140 a month.

I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.

Privy just prompted me to write a review after cornering me into paying more than double the cost of my original plan. I purchased and set up privy over a year ago to install pop ups and manage my email list and a few days ago they just shut all of my pop ups and embedded forms off because it's "no longer included in my plan". Since I paid a coder to integrate privy's platform for me, and I'm not in the position to pay yet another professional to set up yet another marketing app, I'm going to go ahead and pay double for the exact same features because I really have no choice. Functionality is pretty good, but I've got a bad taste in my mouth from being mislead on pricing.

I initially reviewed Privy and warded 2 stars, now after more use 1 star is awarded.

It just doesn't do the basics right. Try and segment your Privy data and you are told to import from Shopify. The data is already in Privy. This is crazy and dangerous, creating more customer data on spreadsheets should be avoided.

On top of this, they've introduced a huge price increase because of all the functionality they have supposedly added.

Avoid, find something better.