Privy ‑ Pop Ups, Email, & SMS

Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You ...

Privy forces people to leave 5-star reviews and badgers them until they do. So here you go - I am leaving a 1-star review to counter all the fake 5-star reviews.

UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the ...

Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!

cannot get pop up to work

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so ...

idk how to use this app and they are making me write a review to complete the account. im not sure how to make an email campaign too

It's an okay application but has a CRUCIAL FLAW that makes it UNUSABLE for us. The popups are set to display on the order confirmation page which means right after a customer orders or every time they check the tracking on the order confirmation page, they'll get a pop up (asking for their email or offering a discount) which is very annoying and resulted in several customer complaints. A customer ...

Stay away from this app unless you want a flood of unstoppable spam customers signing up by the minute. There is no option to protect incoming customer sign ups from a "bot" hijacking your pop up and delivering fake customers by the hours.
The company offers no solution after I reached out to their support.

We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, ...