Privy ‑ Pop Ups, Email, & SMS

it would be nice if the review didnt pop up every time. leaving this review with 2 days using it because i got tired of the pop up. learned a lesson already, pop ups can be annoying as hell when you first open a page. 1 star

I used this app for years and it was great. Then suddenly they changed their pricing and everything stopped working. They wanted me to pay for email and sms marketing but their platform doesn't do nearly what other marketing messaging platforms do. I would not recommend them to anyone. Plenty of other apps out there

It is clunky and never seems to work, emails are never sent, and customer service is lacking. I am going to look for another option.

Up till now nobody from this company can explain to me how someone else got hold of my account, use it and ratcheted up my monthly bill. Just sickening.

Haven't used Privy at all yet so nothing to review

I USED to love this app, that is until they changed their pricing structure and added a whole bunch of functions that I don’t need. Now I’ve just received a billing notice that the FREE app I loved so much is now going to cost me $70 a month (It was not worth it at $15/month, but I already had designed several pop ups so I just paid it). And when I contacted support I was informed that because of Privy I have added xx number of subscribers and made xx number of dollars. UH, NO - because I offer a coupon and designed great pop ups I added those subscribers and because I write AWESOME newsletters I made xx number of dollars. PRIVY, there is an old saying "Pigs Get Fat, Hogs Get Slaughtered". I've now deleted the app.

We have not been able to get in contact with support for over 4 weeks. We have sent over 8 emails. They have reached out themselves to possibly take over our email marketing and not just the current pop up plan. But there has been no response. It is highly disappointing to pay so much and not receive any support!

tripled the subscription price without warning me. It seems like an issue for alot of customers. I used to pay 55usd, they increased this without warning to 165usd. When i asked them to cancel my subscription and refund me I was told that this was not possible. don't waste your time cheaper alternatives elsewhere

This is my experience with this company. I met with a sales representative online to make sure that I this company was what I needed. I am very small and just launched my website to collect emails. We discussed the various plans and I was assured that Privy would meet my needs so I signed up for their email plan. The next day after I signed up, the company had an 'internal event' so there was no support and they do not have support on the weekends. I went ahead and followed online tutorials and documentation and set up much of what i needed. Today when I call about adding the Facebook Pixel I find out that in order to do this I have to also have another Privy plan. I have just wasted many hours of work because at this point in time I do not need another Privy plan that I am no where near needing. This was an awful experience as my time is the most valuable asset I have and I just wasted alot of it with this company. Privy GET YOUR ACT TOGETHER! Your sales rep should have explained what I needed ahead of time and there should be something explaining all the requirements prior to someone purchasing the email plan. And as a side note, someone should not have to go three days without any support.

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...