Privy ‑ Pop Ups, Email, & SMS

Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.

Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!

Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.

Suite à un souci sur mon plan mensuel, j'ai contacté le chat, réponse super rapide et résolution du problème en 5 min. je recommande.

love it! best customer service ever, test out a few email SMS app, by far this is still the best.

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

The support team is amazing! Always helpful. Such a blessings!

I really appreciate Privy's support and help

Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!

-0 As I transitioned from Klayvio to embark on my journey with Privy, I encountered a disappointing customer service experience during a Zoom meeting. Despite my simple request for assistance in porting my contacts from Klayvio, it seemed my concerns were overlooked due to my limited contact list. The representative agreed to port my contacts on the same day but was unable to guide me on the process from Klayvio. Despite two follow-up emails, I received no response. This subpar customer service experience has led me to reconsider signing up with Privy, as it appears they prioritize businesses with over 10,000 contacts. I am now seeking recommendations for alternative companies with better customer service. Your suggestions would be greatly appreciated. Thank you!