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I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.
Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.
Hi there,
Our billing team has checked with your customer success manager - we see you signed a contract for 12 months. After March of 2023, the paid plan will be moved to monthly and can then be cancelled. This will not cancel when changing to monthly, so please contact us at that time to help.
Please note, we do offer month to month plans and will never force a merchant into a contract. If you still need assistance, please email billing@privy.com.
Hard to configure. Enter info but doesnt go live!
Only started my shop... I can see how amazingly helpful this will be.
Thank you,
The Vegan Supplement Market
i just installed it and these crazy app is asking for review in first mins, they are insane simple.let me use it first till that only one star to make me crazy
I've been trying to get something resolved so I can start using abandon cart. to have to wait up to 36 hours to get assistant doesn't make sense. I have a company and my turn around time is 24 hours responding within hours. very disappointed in the turn around time.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
not so great so far, a lot of bugs, the plans are not clear, and I'm still looking for a way to have some futures. We will give it some more time but if it will keep on the same way we will have to look for an alternative ... even this pop us is buggy
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online. We also have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training
Awful! I CAN'T save and send emails!!! I CAN'T save and send emails!!! I CAN'T save and send emails!!!
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
I can't get this app to work. I've contacted support with no response.
Very disappointed, your plan is easy to misunderstand, I pay $24 but can't send Abandoned email, I have to pay separately, and the reply is not timely.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to our support team and they should be in touch.