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The registering of sending domains just fails to work properly. It will randomly change from saying things are verified to saying that they aren't, while saying that the expected value is the exact same as the found value.
I'm just starting, still feeling my way around.
Well, I just spent an hour making a newsletter sign-up pop, and SAVED it,and I'm not sure where it is or how to find it.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
Update after my trial has run out (down to 1 star from 2 stars) see below:
- asking for reviews before having the time to use the app in a very disturbing manner
- I ran an A/B test and it wasn't showing the 2 pop ups alternatively but at the same time - so people would see both versions. Not so sophisticated IMHO
- the costs are calculated according to page views measured by Privy(?). I think this is one of the most untrustworthy pricing methods I've come across - basically I am being charged by a 3rd party company if I visit my own store or try drive traffic from sources where I don't know the quality yet. In fact it would be very easy for them to drive traffic themselves.
- how the ROI they brag with is calculated is a secret and I don't like secrets when you want to sell me something. Basically I don't trust you - remember we're all sales people on Shopify so don't try trick me.
- overall I believe an overrated / overpriced app.
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
I used this app and the emails did not send out. It didn't work for me and I uninstalled the app and they still charged my card.
Very disappointed . I was told that only high paid accounts get phone assistance...Shopify provided EXCEPTIONAL customer service regardless of how much their clients pay.
Thank you for the feedback and sorry about the issues you may be experiencing. Please send us an email at support@privy.com or pop in our live chat and the team will be more than happy to help with any trouble you may be having as soon as they can.
Privy don't work well if you wish to check your site with Google PageSpeed.
This was the case with the standard Supply theme in shopify.
https://www.vinylwallstore.co.uk/
Unfortunately Privy were unwilling to look at this and resolve even though i would have happy turned into a paying customer.
Will happily give my money to another exit intent app :)
Total waste of time and money. The free version did nothing we wanted it to so we upgraded to the $79 version and found it was very overpriced with basic functionallity (there are plenty of free options out there doing the same thing). We politely requested a refund which we were told NO. $$$ down the drain
Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!
dont know how to use, very not easy, dont know how to use, very not easy,
dont know how to use, very not easy,