Privy ‑ Pop Ups, Email, & SMS

Having issues and so far support has been slow to reply. Seems relatively easy to use

5/11/18 update: still working. a few bot address manage to get added each time I check but not sure anything can be done for that.

1/6 update: list growth solid so far. minimal effort on my part. 6 tars If I could.

1/1 So far so good. Just finished setting it up, very intuitive interface. Still clicking around and setting things up.

Awesome app , im glad to find it on the App Store un Shopify , there's no doubt its going to be one of greatest app that I have

Very usefull, easy to use and to integrate with other apps.

I am very pleased with this app. It is easy to work with, and looks great on my store! Easy to create and change styles. Thanks

I am not a techie by any stretch of the imagination, and I figured out how to work this app, I mean, it was easy.... eeeeek... Why can't every app be easy. I have already gotten a few emails... yipeeee... thanks Privy...

The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have

I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.

After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error

So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working

I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working

I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.

2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix

I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond

Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere

So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.

I have never known such terrible customer service

Simple to use and install. Recommended for stores to use in order to gather customer emails and integrate with their Shopify store

Love it! This app is a great way to gain customer emails! Pop up promotions are awesome and completely designable to your liking

No option to turn off the "X" in the top right corner of the popup. I would rather have a "No Thanks" exit button option.