Privy ‑ Pop Ups, Email, & SMS

I used this app for 3 months. Integration fails and Privy script breaks my store. Abandoned carts stopped working. The customer support is terrible - they are not helpful at all. After wasting 3 months, I'm moving to another app.

Je n'ai que des crash lors des modifications que je veux apporter à mes campagnes ...

Cela dure depuis 3 semaines !

Good App. Helped a lot in user growth (expected from any pop up). it was easy to use but comes with very poor documentation and bad customer support. I contacted the, as for the last last 3 days pop up are disabled but still no solution.

This is a terrible app, designing an email is quite possibly the worst method of torture a human could endure.

It is not user-friendly. I have no idea how to use it and the help options just make it more frustrating. I have no idea if it is worth it because I have no idea how it works and there are no tutorials in sight

Just downloaded it! Can't give a real review until I use it! Can't finish the step without doing a review :-(. Once I start using then I can come back and give a real review ;-)

BEWARE, ADWARE!!! READ BELOW!!
I spent some time with an agent from Shopify yesterday trying to identify which app from my website makes a whole bunch of foreign requests, and we worked it out to be... Privy?!

We tested it multiple times, with the app disabled/enabled, installed/uninstalled and we can confirm that the requests only happen while Privy is installed and enabled (even if you have no active campaigns). Shopify are now reviewing this application, and I advise anyone to continue reading before installing this app.

This is incredibly disappointing to learn, I would have hoped that since Privy indulges in such dirty practices, they would at least make it completely transparent to us, the shop owners, that they sell our data collected from our customers and visitors.

Anyway, I have compiled a list of all the websites that Privy makes requests to and a brief description of the site/company. Feel free to conduct your own research about each of the websites listed below.

Privy is redirecting data from my store to all the following websites:

1. dp1.33across.com
33Across is a technology company focused on solving the challenge of consumer attention for an era of automated advertising.

2. loadus.exelator.com & loadm.exelator.com & load77.exelator.com
loadm.exelator.com is a page-redirecting browser hijacker that can affect your Chrome, Firefox, Internet Explorer or any other browser that you may be using

3. cm.g.doubleclick.net
Not as a matter of course a virus, but rather it is clarified as an adware.

4. ps.eyeota.net
Eyeota is an audience technology platform that enables the intelligent use of data. We work with marketers, data owners, and research companies

5. secure.adnxs.com
Adnxs.com is run by AppNexus, a company that provides technology, data and analytics to help companies buy and sell online display advertising

6. l.sharethis.com
Read article below:
https://www.comparitech.com/blog/vpn-privacy/simple-share-buttons-sharethis-privacy-update/
Also adware.

I was on the free plan, but I suspect that even the paid users would be in the same boat, since the app is essentially the same, and you only pay if you get more than 'x' page views.

I have since uninstalled the app and will look for alternatives. Although Privy offers good features, I'd rather not have anything at all than have to explain to my customers that their data is being passed around for advertising purposes.

The product appeared to work well but we found the company's 'service' (incessant emails) to be so annoying that we shelved the overall project in favor of other ones. Our phone meeting was bizarre. The final straw was the 'new pricing plan' which effectively killed our preliminary work- but the reality was no one in our company wanted to work with Privy. So if you are looking for an exit pop up it works- but if you are looking to be left alone to run your business go elsewhere. This isn't rocket science.

Review workflow issue. You asked me to rate the app before I've had the chance to try it. Ask me again after I've actually implemented and I can provide a fair review. ;)

No customer support. Other app developers provide guidance with specific coding questions related to an install. Privy simply provides a form letter and apologizes it doesn't work for everyone. And that's after charging for the month.