Privy ‑ Pop Ups, Email, & SMS , 24 815 recensioner
Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
They Don't really help you set up things. they give you a crash course for 30 min and after that you are on your own. they don't have a direct customer service number where they can help you set up campaigns step by step. They could add that and it would be very worth it.
doubled their plan prices in one year, and the app doesn't really make the difference
not great. tried my first pop up and could NOT edit it.
Good App. Helped a lot in user growth (expected from any pop up). it was easy to use but comes with very poor documentation and bad customer support. I contacted the, as for the last last 3 days pop up are disabled but still no solution.
I am not sure if all these positive reviews are fake or what. I made a pop-up that is supposed to display immediately and it doesn't work correctly. I tried contacting their live chat during their business hours for the last 2 days with no response. I also emailed their support email with no response. If this is the type of customer service you can expect from Privy then I will be deleting their app.
Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You would think they would screen new clients and let them know if there were any issues, but no we wasted a month of getting all of our contacts migrated over, setting up automations, etc. A month of work down the drain, but Privy got their fee. Thanks A LOT Privy (and Attentive). Now we're back to square one. Avoid this company
DON'T USE PRIVY! They are very expensive. The price start from $15, once you have more subscriber, they will charge you more. I paid $90 per month for being forced to choose a better plan plus paying for sending email to more subscriber. I was asking partial refund since I couldn't used the service during their website maintenance, the customer service was denying all these service was working while I had a copy of screenshot that it wasn't working. Then they just blamed my computer had issue, no matter what, they just refused to give a partial refund. Save your money, shopify email is enough for your need.
Started with $15 monthly cost and ended in over $30 with no notification of changes. I figure it out when reviewing the bank statements. This is NOT OKAY!!!
It is a pity, since the concept is nice. But the costs are far too high in comparison with the yield. ADVISE: DO NOT USE PRIVY!!
I've been using Privy for almost a year and I am so frustrated by the app and their customer service. When I went to cancel I lost access to my account immediately even though I paid for the month. They said this information is clearly stated in their help articles when really it should be stated when you go to cancel your account And the right thing to do would be to prorate a refund depending on when the customer cancels...
In terms of the capability of the app its 100% not worth the price. There are so many bugs and the capabilities are lacking. For $200/month I'd rather pay for Klaviyo to have access to better features and better customer service. Honestly, I would never use Privy again nor would I recommend other businesses use it.