評論 (4,083)
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Once you subscribe, you'll get charged forever. They don't provide customer service contact number or email. They charge 6 months more after I uninstalled the service. Worst customer service. I had to contact the card company to stop charging it.
Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
This app works perfectly for my needs and integrates seamlessly with Shopify. The customer service is very easy to reach, responsive, and eager to resolve any issues. I highly recommend Privy.
Excelente servicio.
Jose jumped in ASAP and helped me finish editing a Display - good CS!
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify.
What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
Terrible terms and conditions and too expensive.
I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.
Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle.
We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.
