評價 (24,914)

整體評分
4.6
各級評分數量
  • 75% 的評分為 5 顆星
  • 17% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2018年3月1日

Nothing happened it closed on its own so I can't comment on anything so far

Lovely Beauty Supplies
美國
使用應用程式 2個月
2019年9月26日

I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model.

I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work.

I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for.

Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.

YanimatorART
加拿大
使用應用程式 2個月
Privy Operations 已回覆 2019年9月27日

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

2017年8月20日

I do not like the Privy Logo at the bottom

Canadatrendz
加拿大
使用應用程式 2個月
編輯時間:2019年3月9日

working well so far.hope it adds more value along the way.im yet to see it’s benefits.manage to capture emails so good

TorchPal
加拿大
使用應用程式 2個月
Privy Operations 已回覆 2019年3月5日

Thanks for the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training

2022年11月7日

DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.

gentle-moose
加拿大
使用應用程式 2個月
Privy Operations 已回覆 2022年11月7日

Hi there,

We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred:

•  Due to the origin of the list in question, our Compliance team was not able to approve these contacts.
• Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business.
• This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients.
• General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week.
• Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand.

Should you have any further questions, you can email support directly (support@privy.com) or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!

2020年2月12日

The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless

STONE AGE STANDARD
美國
使用應用程式 2個月
Privy Operations 已回覆 2020年2月12日

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

2017年5月27日

why ask me to review when i am downloading it and getting it set up. i have NO IDEA if it is good or not. give me a chance!

Dogownit
美國
使用應用程式 2個月
2019年2月12日

This app installs on the theme, although Shopify CLEARLY indicates that it's not optimal to do that. Because of apps like these, website load slower.

Why pay money to the developers who don't do the right thing and don't think about their clients?

Alzurius Store
美國
使用應用程式 2個月
2020年7月13日

I used this app for 3 months. Integration fails and Privy script breaks my store. Abandoned carts stopped working. The customer support is terrible - they are not helpful at all. After wasting 3 months, I'm moving to another app.

Ma Petite Mer
美國
使用應用程式 2個月
編輯時間:2019年1月23日

Je n'ai que des crash lors des modifications que je veux apporter à mes campagnes ...

Cela dure depuis 3 semaines !

Boutique Nc
新喀里多尼亞
使用應用程式 大約2個月