整體評分
4.6
各級評分數量
  • 75% 的評分為 5 顆星
  • 17% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年3月26日

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

Made on Jupiter
美國
使用應用程式 接近3年
編輯時間:2021年3月14日

$75/mo even your monthly traffic went down less than that, still keep charging you $75/mo, we have been over charged about $1000 now, dishonesty company, not recommended. No response, only after I cancel it then reach out to us, enough said. Does not have good exit intent popup.

Susu Handbags
美國
使用應用程式 接近3年
Privy Operations 已回覆 2020年1月3日

Thanks for the review! Let us know if we can be of any help at support@privy.com.

2021年11月12日

We used this app for our popup marketing for 2+ years and it worked great. When we decided to leverage their email marketing services, that is when things went south. We have spent the last 2 1/2 years working hard to cultivate a customer email list from a variety of sources including our brick-and-mortar store. When we submitted our email list to Privy for upload, we were contacted by their compliance team. My interaction with the Privy compliance team was highly disrespectful. The implicit tone was that our organization might have collected our email list nefariously and stated they were more worried about maintaining their reputation than working with us. The overzealousness of their compliance team was highly off-putting. They denied our request to add our emails to the marketing distribution list. As a business owner, I get to choose who our brand gets to work with, and we do not want to work with an organization where the first interaction was so negative and implicit of wrong doing. Making a customer feel like they are doing something wrong is highly disrespectful. We were excited about using Privy's service for our growing brand, but will go elsewhere based on how we were made to feel.

Pac Nor Westy
美國
使用應用程式 接近3年
2021年11月16日

They never answer your requests. Very bad customer support. Plus they charged money for nothing. Avoid.

KnitWearMasters
美國
使用應用程式 接近3年
2019年11月6日

We have not been able to get in contact with support for over 4 weeks. We have sent over 8 emails. They have reached out themselves to possibly take over our email marketing and not just the current pop up plan. But there has been no response. It is highly disappointing to pay so much and not receive any support!

P L A N E T // N U S A
丹麥
使用應用程式 接近3年
Privy Operations 已回覆 2019年11月7日

Thanks for the feedback and I'm so sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

2021年7月28日

The apps email integrations have leak emails - it keeps sending an email out from months ago, but only to a few people at a time. Customer service was unresponsive when we reached out for help. In addition, the pop-up timers are off and not holding saved changes.

gofoodie.ca
加拿大
使用應用程式 接近3年
Privy Operations 已回覆 2021年7月30日

Hey there - thank you for sharing this feedback. We apologize for any inconvenience and we're committed to turning this experience around for you. Our team has reached out to offer 1:1 support to help you resolve these issues and get back to growing your sales with Privy.

2017年4月13日

I sent you guys a message prior to posting this but I'm thinking maybe you didn't get it... this app doesn't sync with my shopify customer database... super frustrating to have to manually add customers when they sign up with the privy exit popup. will probably be deleting.

Endostore Org
美國
使用應用程式 接近3年
2017年7月10日

how can i review when i'm in middle of install? duh?

Charm14
美國
使用應用程式 接近3年
2017年5月22日

In order to add 2 more fields (first name, last name) to the current field (email), I would need to pay $24 per month. Ridiculous? I think so.

Delishdeals Com
美國
使用應用程式 2年多
2022年12月12日

BEWARE! They stole my money for over 12 months.
I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!

Bitesoft Co.
澳洲
使用應用程式 2年多
Privy Operations 已回覆 2022年12月14日

Hi there,

I am happy to clarify here; since our app was not removed from your Shopify store, the charges did continue. It is important to cancel as soon as our app no longer meets your needs.

Regarding a refund, the charges in question fall outside our refund policy which can be found here: https://help.privy.com/hc/en-us/articles/360049718694-Billing-Payments-Refunds-FAQ

If you have any further questions, you can email billing@privy.com and refer to ticket #195223.

– Best