Privy ‑ Pop Ups, Email, & SMS , 24,853 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.
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The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have
I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.
After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error
So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working
I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working
I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.
2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix
I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond
Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere
So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.
I have never known such terrible customer service
This app helped last year however with removing the free forever plan really just serves to punish customers which supported them grow.
Poor form
5-Stars when it was free. Now, as others have indicated, it's REALLY expensive per month based on our page views. We're off to find another more reasonable option.
For the free version we would like more option for explore the application
Used to be wonderful. Now they've gotten disgustingly greedy!!!! Went from a free app for simple email pop-ups, with reasonable prices for upgrades, to now a literally useless app for anyone with any remote amount of traffic to their website. Went from free to $70 a month just for a single damn pop-up! Outrageous. Cancelled and moving on to another FREE app for a simple damn email pop up. Reevaluate your decisions. You would have got more money out of me by offering small reasonable add-ons, than gouging all your highest traffic customers forcing them to move to other reasonable and often FREE apps that do the same thing!
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
It keeps crashing during onboarding - sending me to a 404 and reloading.. The onboarding is more confusing than helpful. Not sure I’ll use this, not a good impression so far.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
This review-pop-up is really annoying when I'm new on digital marketing and I barely can understand what a list is. Hope the whole app helps to build and grow my business. I don't know if I'll be given the chance to write a new review.; for the moment, I still don't know.
Totally understand if it’s too early to give an accurate review.
As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at help.privy.com, OR sign up for free live trainings at privy.com/training
worst service !!!! over price app !!!! I used this app for pop up campaings that did well but the service is worst I am not getting any help from privy team.
its way to early to make a review, i have no idea what im doing yet.
The new pricing of this App is ridiculous considering I don't use it for email campaigns. Going from a FREE app to being $70 a month based on PAGE VIEWS alone?! Ridiculous. Uninstalling and finding a different App. Now they'll get new customers who will pay the outlandish fees because of the high ratings from customers who used the App when it was free. Really poor, extortionist practices. I am so unimpressed. I was willing to go to a paid plan, thinking it would be 5, maybe 10 dollars a month. Nope. Absolutely not worth the 70-200% markup they're now charging customers.