Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.

Edited April 4, 2020

mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia

Luau Shoes
Chile
Over 1 year using the app
Edited June 25, 2019

Used to be wonderful. Now they've gotten disgustingly greedy!!!! Went from a free app for simple email pop-ups, with reasonable prices for upgrades, to now a literally useless app for anyone with any remote amount of traffic to their website. Went from free to $70 a month just for a single damn pop-up! Outrageous. Cancelled and moving on to another FREE app for a simple damn email pop up. Reevaluate your decisions. You would have got more money out of me by offering small reasonable add-ons, than gouging all your highest traffic customers forcing them to move to other reasonable and often FREE apps that do the same thing!

DDLG Playground
Canada
Over 1 year using the app
Privy Operations replied June 26, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

October 10, 2019

When I launch my campaign live, and an email is imputed, the button click returns an error. Doesn't work for me.

Moonlit Stones
United States
Over 1 year using the app
Privy Operations replied October 11, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

July 30, 2022

Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.

Cleaverandblade.com
United States
Over 1 year using the app
Privy Operations replied August 1, 2022

Hi there,

Our billing team has checked and see that the increase in price came from the 3 imports of contacts made to your account. As your number of mailable contacts increases, so does the price.

You can also see our pricing here: privy.com/pricing.

If any further help is needed, please email billing@privy.com and please reference ticket number #178712.

February 3, 2021

!!! STAY AWAY !!! It's scam for no-brainers. Stay away!!! They give you some "free" staff, then ok, you agree to pay $30/month. You spend your time to write a letters, to design texts. After one month, they ask you $350/month because of "popup views". Really guys? They told you "write our sales to get a better pricing", they give you $100 off. They attribute orders being "because of Privy activity" but it's not. But anyway $250/month it's too much. I never write negative reviews. But I want you guys to stay away from these scammers.

PPN FR
United States
Over 1 year using the app
December 30, 2016

its way to early to make a review, i have no idea what im doing yet.

Nomago
Denmark
Over 1 year using the app
Edited April 17, 2019

It’s cool. It’s fine. I’ll keep working with it. The paid version is kind of high.....................helo..nono. The review pop up

Addison Lane
United States
Over 1 year using the app
August 9, 2018

Had to turn it off because it wasn't syncing with shopify. Potetial customers saw wrong information and made me look like a liar or a cheat. Multiple emails and messaging and no reply. Even shopify reached out for me, and still no reply after a week. Caused us to waste money on a relate social campaign.

Mozzi Magic
United States
Over 1 year using the app
February 4, 2020

Their product is good, I have no problems with it. The thing I don't like is the retention tactics they use to keep you subscribed to their services. It takes a click to set up a plan to use Privy, but you have to reach out via email for them to cancel your account. I reached out last month to cancel my plan or look for a way to reduce the bill amount but I never got a response. Now I only want a single option, which is to cancel it altogether. At least have a phone number to call or a self service section. Live chat says they can't process cancellations which only make things less convenient.

Make sure you have a ladder ready to climb out before you jump into this hole.

BluPandas
United States
About 1 year using the app
Privy Operations replied February 6, 2020

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

Edited June 26, 2019

How can you ask for a review after using your app for 2 min. ? Please let me test your services before asking me for a rating every other second.. I'll give a review when ready!! Please read text

superliv.no
Norway
About 1 year using the app
Privy Operations replied June 26, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training