Privy ‑ Pop Ups, Email, & SMS | Reviews

very poor customer service. Exit pop-up works ok, but to sort out paid services and get customer support almost impossible!

Our monthly traffic forced us into the "growth" plan, despite not requiring those features. Growth plan, unlike other plans, is not monthly - you must sign a contract. We're so spoiled with excellent customer service from folks at apps like Shoelace, that the customer service at Privy left something to be desired. We tried, pretty hard, to give Privy our business, but barriers and a lack of transparency, forced our hands and we went with Klaviyo.

I battled to set it up. I contacted support a good few times. I persevered because maybe it was me being a dork...and I am now holding my breathe that I did it right.

Difficult to use
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I used this app to collect email subscribers; but the pop-up is not consistent. It shows up when it wants to, not when I have it programmed to. It stopped popping up all together yet my dashboard states it is still active and I haven't stopped the campaign. Not happy

I really had high hopes for this app but after the 6th time of having to customise pop ups i give up! I saved it each time & the pop up's change back to how they was very frustrating i will now look else where.

The Automate plan is described as "Designed for SMBs investing in list growth, email marketing & reducing cart abandonment" and this is REALLY misleading as cart abandonment features are only available on the commerce plan.

not sure what happened. timed out. so I don't know if it is good or not. I was trying to make a campaign tried to give one star but wouldn't let me

I wanted a spin wheel and ended up messing up my website trying todo so, also doesn't provide a lot of options for free use. I'm a new business and don't really find the need to spend $25+ a month on this application...maybe in the future.
For now i'll just stick with mailchimp that has more options available for free use and easier to navigate.

Heard about this app. Decided to add it to my store and try it out. Easy to set up. I am still reviewing this app for a true review but needed the pop-up to go away hence this partial. So far, okay.