Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features including pop-up displays, email campaigns, and automations. They commend its customization options, effectiveness in revenue generation, and smooth integration with platforms like Klaviyo and Attentive Messaging. The targeting options and analytics dashboard are praised for boosting engagement and conversion rates. The customer service is recognized for its quick response and reliability. Merchants also appreciate the competitive pricing, beginner-friendly free plan, and additional features such as SMS marketing, unlimited email sending, and a spin-to-win feature.

April 20, 2023

DON'T USE PRIVY! They are very expensive. The price start from $15, once you have more subscriber, they will charge you more. I paid $90 per month for being forced to choose a better plan plus paying for sending email to more subscriber. I was asking partial refund since I couldn't used the service during their website maintenance, the customer service was denying all these service was working while I had a copy of screenshot that it wasn't working. Then they just blamed my computer had issue, no matter what, they just refused to give a partial refund. Save your money, shopify email is enough for your need.

simplecoolgirl
Australia
Over 1 year using the app
March 28, 2023

I've been using Privy for almost a year and I am so frustrated by the app and their customer service. When I went to cancel I lost access to my account immediately even though I paid for the month. They said this information is clearly stated in their help articles when really it should be stated when you go to cancel your account And the right thing to do would be to prorate a refund depending on when the customer cancels...
In terms of the capability of the app its 100% not worth the price. There are so many bugs and the capabilities are lacking. For $200/month I'd rather pay for Klaviyo to have access to better features and better customer service. Honestly, I would never use Privy again nor would I recommend other businesses use it.

Jazeena
United States
Over 1 year using the app
April 2, 2023

I will be cancelling my account due to doubling the price. There are other apps that provide the same type of product which are more reasonable. The app works reasonably well, but giving it a one star for the insane price increase and the inconvenience of needing to find a new app and install.

Grounded Revival
Canada
Almost 2 years using the app
May 5, 2023

Started with $15 monthly cost and ended in over $30 with no notification of changes. I figure it out when reviewing the bank statements. This is NOT OKAY!!!

It is a pity, since the concept is nice. But the costs are far too high in comparison with the yield. ADVISE: DO NOT USE PRIVY!!

Dutch-Dogs & Cats Pet Shop
Netherlands
About 2 years using the app
March 28, 2023

They sent an email out saying there would be a SMALL price increase, but did not state the amount. They said you would see the increase on your next bill, of which it was doubled.

Menace Clothing Company
United States
About 1 year using the app
August 8, 2023

Good App. Helped a lot in user growth (expected from any pop up). it was easy to use but comes with very poor documentation and bad customer support. I contacted the, as for the last last 3 days pop up are disabled but still no solution.

Mauja
United States
About 2 months using the app
September 16, 2023

I am not sure if all these positive reviews are fake or what. I made a pop-up that is supposed to display immediately and it doesn't work correctly. I tried contacting their live chat during their business hours for the last 2 days with no response. I also emailed their support email with no response. If this is the type of customer service you can expect from Privy then I will be deleting their app.

NYC Fireplaces & Outdoor Kitchens
United States
About 22 hours using the app
Edited February 27, 2023

So far it looks pretty easy to use but only had it for 5 minutes. Will review later.
Has capabilities but there is no help/assistance - they promise you all kinds of help and service -
don't bother - find another app

Catsruleonline
United States
Over 6 years using the app
Edited February 28, 2020

Privy forces people to leave 5-star reviews and badgers them until they do. So here you go - I am leaving a 1-star review to counter all the fake 5-star reviews.

Paww Store
United States
Over 5 years using the app
Edited March 10, 2022

UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!

Les Coconuts 2
Canada
Over 5 years using the app