Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

October 7, 2016

well complete the review once i've tested the product.

Fokclothing Com
Canada
27 days using the app
Edited March 3, 2020

First time using this app so far so good. However the downfall about privy is once you send out a newsletter there is no way you can delete! Which sucks if you only need to send a quick sales email to your customers for a short period of time.

Oh! You can not add no more than 5 contacts on the free plan, you must upgrade.

Stubborn Lengths
United States
27 days using the app
May 23, 2019

This application has a powerful user interface and lots of interesting features.

However, it is incompatible with Rejoiner , maliciously altering email addresses sent to our external list . Do not recommend

Rockin' Wellness
United States
26 days using the app
Privy Operations replied May 23, 2019

Thanks for your review! Anything we can help with to raise your rating and help get you going? Hit us up at support@privy.com - we would be happy to help.

Edited January 7, 2018

no me funciono.. no carga los popups.. no entiendo por que.. borre la campaña hice una nueva y no funciono mas...

River Box
Costa Rica
25 days using the app
May 17, 2018

sucks too bad, too complicated for the content anyway

Gargantua Co
France
25 days using the app
August 21, 2017

Always stuck when writing auto responder Email

Onlywayfashion
United States
24 days using the app
April 2, 2020

This is certainly not easier than Mailchimp-which is free. I want to try Privy for a bit but I doubt I'll stick with it.

Elizabeth Ann Rohrbaugh Fine Artist
United States
22 days using the app
May 15, 2019

Really limited in the free plan
Unfortunately I didn't find something better so I will keep using this app

Drastically reduce site speed

Block Center
Israel
22 days using the app
Privy Operations replied May 15, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

July 6, 2020

I spent the time designing a satisfactory email, when complete I was prompt to upgrade to a monthly subscription before it could be sent. I did. Then after paying, designing the email content, the email campaign was delivered to just one of my subscribers. I emailed their provided contact email with no response in return. Save your money and switch to the Shopify email marketing app. You get the same options with reporting and it gets delivered to all subscribers.

Beyond Beautiful LLC
United States
20 days using the app
January 25, 2019

This app continues to show an error when I click on certain buttons. I am not sure if I will like this ad. Maybe the technical support should to update privy.

Thanks,

Glam & Slay Fashion Trends
United States
20 days using the app