Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

November 28, 2017

Really easy and Good to use, thanks!

Present Pal
United Kingdom
Over 3 years using the app
July 14, 2019

After losing Mailchimp we decided to try Privy for our weekly newsletter. Over all there is a learning curve, but we are hanging in there. One problem we have is getting the privy dashboard to load. It is hit and miss. Not sure why this is happening but we are going to keep using it and see how that goes. I think once we compose a few letters we will have a better feel on what we are doing and it will be fine.

Reinland Golf Co.
United States
Over 3 years using the app
January 11, 2017

Setup is pretty easy and intuitive. I would love a way to test appearance and functionality before I publish. Maybe I just haven't found it yet!

With Love From Brooklyn
United States
Over 3 years using the app
September 24, 2016

Privy has proved to be a useful way to improve our mailing list in a way that is unobtrusive to the shopping experience. Easy to install and use.

Penny Skateboards South Africa
South Africa
Over 3 years using the app
Edited May 20, 2019

This app really helps build email subscriptions for us. Highly recommend using Privy for your email needs.

Airgas Outlet
United States
Over 3 years using the app
Privy Operations replied May 21, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 13, 2016

Super easy to use, reliable, and effective. Would recommend to another store owner!

Chikirina
United States
Over 3 years using the app
May 25, 2020

just started, so far so good. it seems easy to start but still unclear on a few things. waiting for some reply from help center

Boutique Palma
Canada
Over 3 years using the app
November 30, 2020

I’ve been using this app for yrs and it just keeps getting better! Great features, will recommend it

Enchanted Intimates
United States
Over 3 years using the app
April 24, 2021

**Flat Aesthetics** I do like this app and it is very useful but it lacks appealing aesthetics. I do feel like the overall look of the email templates and pop-ups could be much more appealing. There are very few fonts to choose from when creating a popup or email. It is a very good platform to use just lacks appealing templates.

Bonjour Lovey
United States
Over 3 years using the app
June 27, 2016

Privy has been so easy to use. I have been able to install it and customise it myself.

Ecohaven 2
Australia
Over 3 years using the app