Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

August 24, 2016

Great App and great support team!

Luxe Melange
United States
Over 2 years using the app
Edited January 9, 2024

I started using Privy a few years ago and it has been key to growing my business. More recently, I began having monthly one-to-one strategy meetings with Sam (Privy Customer Success Manager) which has improved the performance amazingly! THANK YOU PRIVY + SAM!!

Books About Art
United Kingdom
Over 2 years using the app
June 27, 2017

awesome software for email popups

Casual By Nature
Hong Kong SAR
Over 2 years using the app
November 22, 2017

Great product and easy to use!

Hippy Chickster
United States
Over 2 years using the app
November 13, 2017

Really easy to use! Very helpful for a new start up to set up pop-ups and exit intent pop up! many designs and options to choose from! Customizable as well!

Zeenafurnishing
Singapore
Over 2 years using the app
May 24, 2022

I downloaded Privy on accident but I have been seeing their ads for quite some time before that. The initial call with Megan explained a lot about the company and what they had to offer. She was so honest and lively during the call that I went ahead and took the next steps. Andrew handled my onboarding meeting and he was absolutely amazing and very accommodating. Not only did he walk me through the site but also had some emails prepared that we slightly tweaked while on the call to suit my site/company. He was amazing. I’m excited to see how this all turns out.

ParrisPieces
United States
Over 2 years using the app
November 17, 2016

Pretty neat tool. We were using Exit Intent Pop-up Form by Checkend for our entry popup and it just didn't have what we were looking for, like the ability to tell the popup the time it should appear instead of instant. The live chat support that Privy offers is exceptional. Andrew was the one we chatted with and he was awesome.

Cleo Madison
United States
Over 2 years using the app
November 3, 2016

Great product. Does EXACTLY what it says it does. Nothing more, nothing less. No glitches. Setup & customize in 5 minutes.

Bluebarn Coffee Roasters
Canada
Over 2 years using the app
July 2, 2019

Really easy to use. Increasing my e-mail list with it. After taking time going through the app, it's for sure a useful tool. Thank you!!!

Hoopers Coalition
United States
Over 2 years using the app
Privy Operations replied July 3, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

May 31, 2017

Easy to use and very effective - we've had loads of people sign up to our mailing list since we installed the app. This is by far the most professional looking free pop up app available.

Scope U Out
New Zealand
Over 2 years using the app