Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited May 30, 2018

Pretty good app, needs more free abilities.

Electric Bike Revolution
United States
Over 3 years using the app
November 22, 2016

Relatively easy to use. Would like to see more options when it comes to design. But overall a great experience

Golden Daze
United States
Over 3 years using the app
August 13, 2019

great app, works well and I get good client email building from it. just wish there was less html editing

Razimus Jewelry
United States
Over 3 years using the app
Privy Operations replied August 15, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

December 17, 2018

I'm new to these Shopify apps. So far this one seems fairly easy to work with and I look forward to playing with it some more.

Buy Fake Snakes
United States
Over 3 years using the app
November 25, 2018

I like it. It's a helpful tool. It's a bit tricky but good overall.
I'm not super tech savvy, so perhaps it's better for someone with more basic computer knowledge.

Pigeon Heart Designs
United States
Over 3 years using the app
August 28, 2018

Export emails are kindve wonky sometimes

Enzysci
United States
Over 3 years using the app
September 28, 2016

We love how it is helping our brand have more awareness and creating more visits to our website.

Living Alive Granola
Canada
Over 3 years using the app
Edited April 21, 2020

Just what I was looking for, great app, does just as it says, thank you. This app has helped us communicate with our customers during these unprecidented times, about our delivery challenges.

Barril
South Africa
Over 3 years using the app
May 23, 2019

Adding custom domain to email sender list is confusing. rest of the app is wonderful. Should probably have a more streamlined process.

Heartbreak Society Clothing Company
United States
Over 3 years using the app
Privy Operations replied May 24, 2019

Thanks for the feedback! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 27, 2016

I have just started using it. So far so good.

Livlola
Malaysia
Over 3 years using the app