Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

January 3, 2018

Great App! This is the second store I've used their service and would highly recommend. The out of the box free features are a great starting point for any new online shop.

Check ours out: www.blockchainshop.io

Blockchain Shop
United States
Over 2 years using the app
July 29, 2019

This is my experience with this company. I met with a sales representative online to make sure that I this company was what I needed. I am very small and just launched my website to collect emails. We discussed the various plans and I was assured that Privy would meet my needs so I signed up for their email plan. The next day after I signed up, the company had an 'internal event' so there was no support and they do not have support on the weekends. I went ahead and followed online tutorials and documentation and set up much of what i needed. Today when I call about adding the Facebook Pixel I find out that in order to do this I have to also have another Privy plan. I have just wasted many hours of work because at this point in time I do not need another Privy plan that I am no where near needing. This was an awful experience as my time is the most valuable asset I have and I just wasted alot of it with this company. Privy GET YOUR ACT TOGETHER! Your sales rep should have explained what I needed ahead of time and there should be something explaining all the requirements prior to someone purchasing the email plan. And as a side note, someone should not have to go three days without any support.

Sweet Susie's Embroidery
United States
Over 2 years using the app
March 16, 2020

This app is quite intuitive to use. I dig it. Give it a shot for your website and mess with the coupons to see if they return ROI!

Good Dudes Coffee Inc
United States
Over 2 years using the app
January 25, 2017

Too early to tell.....don't really know what the hell I am doing

Momospice
United Kingdom
Over 2 years using the app
January 20, 2017

I love this app, for me is the best!
I design how I like and is very user friendly. 100% Recommended!

Zilbylizcharleen
United States
Over 2 years using the app
November 25, 2017

Just starting....so far easy to use!

L3strong Fitness Family
United States
Over 2 years using the app
June 11, 2019

Excellent easy to use pop up form. I use it for exit intent and to capture leads when they land on our page.

ImperiumSC2019
United States
Over 2 years using the app
Privy Operations replied June 12, 2019

Thanks for the review! We're so happy to hear that. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

November 4, 2019

Good app ,very useful and simple to use.It helps a lot with abandoned card and to get customers emails.

SUITE 23
United Kingdom
Over 2 years using the app
June 25, 2017

Super easy to set up. Too early to tell if it's effective but a great onboarding experience so far.

Betbagtest
United States
Over 2 years using the app
May 15, 2017

Your navigation back to the items I managed to create was difficult to navigate. The interface with items I'm making and how they correspond was also a little difficult to figure out. Just kept clicking and eventually it worked.

In Loving Memory Box
United States
Over 2 years using the app