Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited May 6, 2019

I've only played around w/ app, not using it yet! Trying to still figure out if this app is right for my business. I would like to see more examples of the email and ads (formats) used to retarget my customers.

Oink, Oink, Shoppe
United States
Almost 3 years using the app
Privy Operations replied May 7, 2019

Great to hear, thanks! If you want to get a demo of the paid features, you can give us a shout at sales@privy.com and one of our reps will be happy to show you what else we can do.

June 13, 2017

I really like the different options available for making different pop-ups, I haven't had a chance to explore the new ones yet but I want to. I also really like how it shows how many times it has been effect with people inputting their email addresses verus how many times the pop-up has been shown.

The only thing I don't like is that the exit intent option has never worked properly for me. The pop-up would just show whenever versus just when someone was going to leave.

Pristine Fire
United States
Almost 3 years using the app
June 2, 2017

Does what was stated in the Plug In Description page.

Best Lifestyle Gadgets
Australia
Almost 3 years using the app
Edited December 8, 2019

I've only just begun with Privy, but I can see already that it will be a valuable tool for my business. I am having a little trouble getting everything set up and learning how to use it though.

The Pricklee Pear Boutique
United States
About 2 years using the app
Privy Operations replied December 13, 2019

Thanks for the feedback! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training

November 12, 2019

Easy but not that easy for a first timer. Better than ZOHO and other platforms. Works great with Shopify. But takes a bit of time to get used to it.

TerraWash SA
South Africa
Almost 3 years using the app
Privy Operations replied November 12, 2019

Thanks for the review! If you have any questions, feel free to reach out to us for help at support@privy.com or sign up for a live training or watch tutorials at privy.com/training. We'd love to help you get up and running!

Edited March 12, 2020

Great piece of software looking forward to using in the future. Thank you Privy for this amazing app.

South Pier Vinyl
United States
About 1 month using the app
Privy Operations replied February 10, 2020

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 4, 2021

The email options Privy offers are great! The text marketing product is a definite no!
We tried it for over a month. Our customer texts were sent after flash sales and offers were over, the text interface set up leaves a great deal to be desired....they offer no graphics or text options that pop for clients to take notice, like other marketing text services. Privy did refund our fee and was very nice to listen to the issues we experienced.

Binsky's Sweets & Eats
United States
About 1 year using the app
June 28, 2017

Easy to use & links seamlessly with Mailchimp!

The Strandalign By Dandeeline
United States
Almost 3 years using the app
April 5, 2017

easy setup for the free plan, even for a novice like me. hope to use some of the targeting features in the future.

Old Faithful Flameless
United States
Almost 3 years using the app
February 19, 2019

very easy to use wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

WrapaholicGifts
United States
Almost 3 years using the app