Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.

March 1, 2020

Just need to get rid of the pop up so I can get to settings . It wouldn’t let me click on anything else

The Essence of Hair
United States
Over 2 years using the app
November 5, 2019

It used to be very affordable. They recently increased their prices and it's almost $600 month! WAY too expensive and now I'm looking elsewhere to replace this app. Just wanted to give others the heads up.

Bellevue Avenue
United States
Over 2 years using the app
Privy Operations replied November 5, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

May 23, 2019

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CusackLighting
Ireland
Over 2 years using the app
Privy Operations replied May 23, 2019

Thanks for the review! Let us know if we can be of any help at support@privy.com.

June 18, 2021

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

Niyama Yoga Wellness
Canada
Over 2 years using the app
July 9, 2019

Two stars because it works. Loved Privy but now they want to charge me a ludicrous amount per month based on my page views.

Uninstalled and moved a a competitor app that’s just as effective.

Piper Magic
Australia
Over 2 years using the app
Privy Operations replied July 12, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

July 19, 2019

Far too expensive for south african economy, especially since we only need it for pop up forms and spin wheel, should come up with better priced option, maybe one for only using sign up forms and spin wheel

Merchant Hunter
South Africa
Over 2 years using the app
Privy Operations replied July 19, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

November 26, 2019

keeps asking for review. pop up and email are billed separately. first 10 test emails went to google spam while mailchimp didn't trigger that

AlgorithmBags
United States
Over 2 years using the app
Privy Operations replied December 2, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will be happy to see if there's anything on our end we can do to assist with the spam filtering.

Edited July 9, 2019

I haven't used it yet, but it's forcing me to write this review.... so far seems ok, but not enough time to write a real review.

Updated Review: I got bait and switched. They went from free to forcing me to pay. I'm not into dishonesty.

Power Breather
United States
Over 2 years using the app
October 28, 2021

Cute designs and templates, but lots of glitches and other inconvenient elements that sometimes make you want to rip your hair out. I found Mailchimp a lot more user-friendly.

Elysse Collective
Canada
About 2 years using the app
November 30, 2019

quando personalizzo il modulo pop up per l'iscrizione alla newsletter mi da errore ormai da 2 giorni.

Unacaramella
Italy
About 2 years using the app