The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
It's now been six weeks since I first contacted Privy support with an issue with their app: the integration with the email platform I use (MailerLite) doesn't work, meaning email addresses are not synced across when someone subscribes via a pop-up. This is pretty basic functionality for a pop-up app, but fixing it doesn't seem to be a priority.
Don't use this app. The email templates are the worst I've seen and I can't even save a simple "shop now" button (it saves as "L"). I really don't have time to mess around with these types of things! 3 hours already wasted. AVOID.
Did love this app until they changed their pricing to page views. I'm a small retailer of food in Scotland, they tried to tell me I'm receiving more page views than the entire population of my local city, I doubt that.
Upon further research I discovered I'm getting thousands of hits from a county named Boardman, United States on a Linux machine. So this spam attack, if using Privy, costs me money using their page view/session approach even though this spam attack had a 100% bounce rate.
Please amend this Privy, you can't penalise people for receiving spam attacks, or is it you doing it yourselves increasing the spend of your customers????
Mirage Trade & Distribution
If your store is new, skip this app! They will inform you after terminating your campaign due to low traffic.
Hair System Studio
Chose any alternative email marketing app. Pricing is good but app itself is useless and requires the user to do the majority of work vs alternatives. Rather cheap vs good pricing.
SHOP HAIR THERAPY
This app crash minutes after paying and I tried calling several times with NO LUCK!! I requested a refund and was told to send and email and someone would get back to me!!
I got no help from them at all
I used this app and the emails did not send out. It didn't work for me and I uninstalled the app and they still charged my card.
I felt like I got SCAMMED. They trap you into thinking it's free and make you put in your credit card details. They withdrew money from my account for a subscription I didn't sign up for. And they said they won't issue a refund because by putting my credit card details in, I have purchased my subscription, I have definitely fallen into their trap. I deleted the app after 2 days. RUBBISH.
Not happy that by DELETING the App from Shopify is NOT enough to get rid of your App !!! I was shocked to receive another email that I have to do another step to remove the subscription entirely ! Negative experience, bad trick to even try to secretly charge after free trial. I should NOT see any charges on my card (as I clearly deleted way before expiry of the trial). I dislike how I will now have to take the trouble to check my card transactions, such a waste of time. Wished I never downloaded the app!
I've been using Privy to capture customer emails for 12 months. About a month ago, Privy simply turned off the function to collect my customer data and gave me no warning either prior or even afterwards that it had done so. I investigated the 'lost data' myself (because I noticed a sudden drop in sign-ups) and was given the run around by Privy for 2 weeks before they finally admitted pausing my Privy campaign because I've now hit some sort of milestone not included in my current plan. No warning was given to me prior (to allow me the opportunity to upgrade and continue the campaign) and they didn't even tell me afterwards - instead they made other excuses for 2 weeks before finally admitting the truth. I've lost valuable customer data as a result. Privy is simply not worth the risk to your business.