Privy ‑ Pop Ups, Email, & SMS , 24,851 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its variety of features including pop-up displays, email campaigns, and automations. They commend its customization options, effectiveness in revenue generation, and smooth integration with platforms like Klaviyo and Attentive Messaging. The targeting options and analytics dashboard are praised for boosting engagement and conversion rates. The customer service is recognized for its quick response and reliability. Merchants also appreciate the competitive pricing, beginner-friendly free plan, and additional features such as SMS marketing, unlimited email sending, and a spin-to-win feature.
Refine
-
By rating
I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.
I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.
APP is NOT WORKING!! It won't even let me install it! I get an error that says that page has been ghosted!!! I'm considering changing. I thought the charge was 15.00 a month, they've been charging me $30.00 a month for a year! Plus, I just tried to open the app from my shopify store and it's not working. I'm going to use a different email platform. This is no longer working for me.
Started with $15 monthly cost and ended in $30 with no notification of changes. I figure it out when reviewing the bank statements.
I believe my account has been hacked. I am getting many signups that are not requesting them... this is very disturbing that there has not been anything done to fix the issue. I would appreciate if you would take a look to address this issue.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
its a little hard to type in the sections and a few things I have saved, aren't saved on the actual site its something totally different.
Sometimes it doesn't go live or it'll only work on a mobile device and not a desktop.
The app kept interrupting me every time I logged in asking me to review it, so here you go.
customer service is by chat only which is very inconvenient and very time consuming. privy should offer at least an online screen sharing service such as join.me or the likes for troubleshooting technical issues. you don't even have the option to copy and paste a screenshot via the chat sessions- you have to download a screenshot you want to send them, then upload it as an attachment- what a waste of time!! it's very frustrating.
The pop up portion of Privy was extremely helpful, now that mailchimp does not integrate with Shopify and we've tried Privy it is extremely disappointing. Its not an intuitive UI. The text color does not match when you send the test emails and you can change it, but it does not change on the test email. You can't get customer support. Help features are a contact sub,mission form that doesn't even get addressed over weekends. I easily would've rated Privy 5/5 stars for the email signup pop/up...that's the only reason this isn't a 1 star