Reviews (24,902)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting email subscribers and conversion rates, significantly increasing revenue. It features customizable pop-ups, email, and SMS marketing tools with triggers like exit intent and timed delays. The integration with Shopify and detailed analytics are praised for optimizing campaign strategies. Merchants appreciate the user-friendly interface and responsive customer support, making it a valuable tool for enhancing digital marketing efforts.

August 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Vicky Cakes
United States
10 months using the app
August 7, 2024

Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.

MagicGel.com
United States
Over 3 years using the app
August 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!

Poppy's of Atlanta
United States
About 2 years using the app
August 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Kyli & Karter's Kloset
United States
Almost 2 years using the app
August 15, 2024

I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!

Inscension.shop
Netherlands
Over 1 year using the app
July 12, 2024

Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!

Tire Supply Network
United States
About 6 years using the app
July 31, 2024

We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.

Keiko Sports USA
United States
Almost 7 years using the app
July 29, 2024

Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!

Epic Kidz Play Solutions
Canada
About 2 years using the app
May 27, 2024

Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.

Bobby Schandra
United States
Over 4 years using the app
August 5, 2024

Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!

benestarepr
United States
Over 2 years using the app