Privy ‑ Pop Ups, Email, & SMS

Privy is a great tool to enhance your shopify store. It has many features and integrates with many popular apps. Their support team is amazing and they'll make sure you get the best possible solutions.

Highly recommend.

PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.

Some of the quickest customer service I've experienced was from Jose at Privy. We had one minor issue and it was isolated and then rapidly resolved. This app has also helped tremendously with gaining new customers and customer outreach.

Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!

Unfortunately, we are experiencing issues with the pop-up during Black Friday, and the first-line support team doesn’t seem willing to fully understand the problem or take the time to resolve it. It’s been over 48 hours, and all we’ve heard so far is: “Yes, the pop-up appears.”

We are already aware that the pop-up appears, but what we need is an analysis of *why* it is showing up more than 1,000 times with a 0% subscription rate. Additionally, we are receiving emails from customers reporting errors after signing in.

Could someone from the complaints department please review this ticket?