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Fantastic app and the best customer support you can ask for. Value for money app for WhatsApp related automation. Save yourself time and start with it right away.
I had an issue with the billing, especially with charges continuing after the WhatsApp messaging stopped working.
The Updattr team contacted me directly and processed a refund to resolve the issue. I appreciate them taking the initiative and addressing my concern.
We're really sorry about this experience and we understand the frustration.
To clarify gently: app charges on Shopify are handled by Shopify's billing system and continue as long as the app stays installed and subscription is active on the store — we don't have the ability to charge a merchant outside of that. It looks like the subscription remained active even though the app wasn't being used, and we should have caught that and reached out to you. That's on us.
We'd like to make it right. Please write to us at support@prizmacommerce.com and we'll review your billing history and process a refund for the unused period wherever we can.
We'd also love to understand the issue with confirmation messages not going out — if something was misconfigured, we want to fix it.
Sorry again for the trouble.
Updattr has been a great addition to our Shopify store. The app itself is very well built, easy to understand, and integrates smoothly into our workflow. Once we got familiar with the features, it became clear how useful it is for managing updates and improving store operations efficiently.
What stood out even more than the product was their support team. We reached out to them during a difficult time for our business, and they were extremely understanding, kind, and supportive. They took the time to listen to our situation and were generous enough to extend our trial so we could continue using the app properly.
It’s rare to see teams that genuinely care about their users the way the Updattr team does. Their responsiveness, professionalism, and willingness to help made a big difference for us.
Overall, the app is powerful, reliable, and backed by an amazing team. Highly recommended for any Shopify store looking for a solid solution and a team that truly supports their users.
The app is extremely user-friendly, fast, and reliable—saving me tons of manual work and helping drive superior customer engagement.
A special shoutout to Deep and Kashish from the Updatrr team! Their support throughout my Meta Business verification process was outstanding. They provided clear step-by-step guidance for display name setup and patiently ensured all requirements were fulfilled. Thanks to their help, my WhatsApp Business API was up and running smoothly in no time.
I initially faced difficulties with the app, especially with template syncing to Meta and a delay in support response. However, I am pleased to share that my concerns were addressed promptly after reaching out again. Mr. Sumit from the support team provided exceptional assistance and resolved all my issues efficiently. I am now 100% satisfied with the experience and appreciate the dedicated support! And the app and its features are so great, and that too at such a cost effective monthly subscription. I would recommend this app, for everyone selling on shopify.
Finally, an app that focuses on simplicity and efficiency! The design is minimalistic yet powerful, making it super easy to get started and see results right away. I didn’t have to spend hours figuring things out — everything just works seamlessly.
What really impressed me was the customer service. Deep’s quick responses and helpful guidance made me feel completely supported. It’s like having a personal coach on standby whenever you need help.
Absolutely recommend this to anyone who values both great design and exceptional support!
100/100 Truly impressed with Prizma
I’ve been using Prizma for the past week, and honestly, it’s been a great experience. I’ve tried many apps before that just took my subscription fee and gave no real results. But with Prizma, I actually started seeing results from the second day itself.
What I really appreciate is that everything works directly inside Shopify. There’s no need to log in to any external dashboard, which makes things so much easier.
One feature I found especially useful is the abandoned cart recovery. It’s well-automated, and I could clearly see how it helped bring back lost customers. The reminder feature is also excellent simple, but very effective.
Overall, Prizma is offering solid features at a genuinely affordable price. I’m happy with the service and would confidently recommend it to any Shopify store owner looking for real results.
Great service
One of the best app for WhatsApp automation. More than the features, their support is super good. Kudos to the entire team.
Best WhatsApp notification and abandoned cart recovery app. Give it a try
