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I have around 2000 products. I applied a -10% discount to the entire catalog, and the task executed on a few hundred products before it got stuck. Then it restarted on its own from the beginning, applying the -10% discount again to the products already processed.
The first execution of the task doesn't appear in the history, so it's impossible to roll back. After explaining the issue to support, I wonder if they even bothered to read my message because their response was completely off-topic.
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app, but we want to assure you that we have thoroughly tested our app and it is functioning properly.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
This app is amazing, and the support is quick and helpful. You can always count on them to assist you. We highly recommend this app.
UPDATE:
After a year of using this app, we’ve finally had enough. It has completely messed up our pricing. We attempted to increase all my product prices by €2, but the app ended up adding more than €2 or changed only some variants of tghe product. This is the second time we’ve encountered a major issue like this, and now my prices are a mess. We’ve lost trust in this app and had to uninstall it. We strongly advise others to consider alternative apps to avoid these problems.
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app, but we want to assure you that we have thoroughly tested our app and it is functioning properly.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
To be honest this app doesnt even deserve 1 star. we downloaded this app in order to fix some pricing in bulk but instead this app decided to destroy our pricing which meant we have had to shut our store down until the issue was fixed. they didnt fix the issue we had to employ our own staff to fix the issue. support is not helpful at all they decided to go "offline" when they knew what had happened. avoid this app at all costs
Thank you for taking the time to leave a review for our app. We’re sorry to hear that you’ve encountered issues, but we want to assure you that our app has been thoroughly tested and is functioning as intended.
Upon investigating the issue you mentioned, we discovered that the problem was related to the price rule you configured, which involved subtracting $2000. This resulted in negative prices, preventing our app from updating your product prices. We understand your frustration, but it’s important to note that this issue was caused by the specific configuration, not the fault of the app itself.
We take pride in offering a quality app that meets the needs of our users, and we are committed to addressing any concerns or questions that arise. If you have any further concerns or questions, please don’t hesitate to reach out to our support team—we’re always here to help.
The app didn't work as intented. Changed some prices and then didn't change for some. It created more problems for me as it was during BFCM offers.
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app.
Our team has emailed you explaining the situation and is looking forward to working with you in resolving the issue but has not received any reply from you.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
Zeroed all the prices on the site and even when it was reversed, many SKUs were still zero.
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app.
Our team has emailed you explaining the situation and is looking forward to working with you in resolving the issue but has not received any reply from you.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
Everytime we have scheduled a task for a specific time, it did not work. And everytime we process a task in real time it works out 1 time out of 2. Scheduled rollbacks don't seem to work nicely either. Will have to find another app for bulk editing unfortunately.
Don't let this app touch your store! Unless you love wasting hours of time. I've spent hours upon hours trying to fix their screw-up. Don't let them tell you that it's your fault! This thing added so many random prices, changed half of them to $0. Someone purchased a product at a steep discount, thanks to this app. I edited the prices, saved them and find that they are all wrong again, two weeks later. This thing is sketchy as F and I'm done with them.
SHOPIFY - CREATE A PRODUCT THAT WE CAN RELY ON INSTEAD OF THESE FLY BY NIGHT THIRD PARTY DEVELOPERS
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app, but we want to assure you that we have thoroughly tested our app and it is functioning properly.
Our team has emailed you multiple times explaining the situation but have not received any reply from you.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
The app has wrongly modified all the prices on our website. Now we must manually change 700 product variants. An absolute disaster. DON'T INSTALL IT
The incorrect modifications were caused by another app installed on the store.
We were still able to revert the price changes and bulk edit as per your requirements.
Thank you for trusting the app and keeping it installed even today.
This app is awful! Don't download it. At the beginning everything seems to work correctly....until you discover all the mess that this app has done. the price of Variants not available are not being updated.So you see different prices for different variants.
When you "roll back" some tasks tags are removed and original prices are not restored , causing a vicious circle where you keep on applying discounts convinced that the previous task ran the price restore properly and suddenly realise that thousands of variants/items have the wrong price.
Customer service respond enough quickly , unfortunately they don't have many solutions...They suggest us to password our shopify store to restore prices manually....At the moment I'm writing ,the summer sales have just started in Italy....We are very disappointed and losing a lot of sales.
these people should be sent out of shopify...They ruin the job of many people
SHOPIFY...Let's investigate on them!
Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app, but we want to assure you that we have thoroughly tested our app and it is functioning properly.
We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help.
Thank you for your understanding and we hope to continue to provide you with a great experience using our app.
Horrible, spent the last 6 hours re-doing our prices because its (undo/roll-back) feature completely screwed up or shop, irreversible damage!
I would type more but i got no more time for this brand! Don't waist your time...
Thank you for taking time to share your experience.
Our team investigated the issue and shared with you the price changes that were done exactly as per the set rules. You ran 3 price edit tasks while rolled back only one task. Hence you see a mismatch.